ROBERT EASTMAN

• Exceptional at creating, assembling and delivering research & analysis: Performing in-depth research to create strategic analysis and insights.

• Client services: Among the leaders in client satisfaction and activity, unit and dollar renewals and upsells year after year in a group that grew to some 16 people. Co-established our company's first corporate account and supported this client as a strategic account for more than 10 years running. Excel at growing and sustaining trusted client relationships with major and strategic accounts.

• Team & Thought leadership: Have taken a leading role in creating and executing ideas, models, tools, research, and insights that accelerate decision-making, drive revenue, and streamline operations.

• Led a team to establish & document the company's first client services best practices, and led teams later to update these best practices. Have led by creating tools, methods and Best Practices to deliver more value to clients, forge better client relationships, provide valuable tools to the salesforce, and streamline internal operations..

• I have worked with end-user, vendor, and services providers in the aerospace & defense, consumer packaged goods, contract manufacturing, energy, Food & Beverage, High tech, industrial, Life sciences, publishing, and software industries.

• In prior roles, I have held operational roles in sales, technical support, and field service.