ROBIN YONG

9 years of IT experience and exposure in area of:

• IT Service Management & ITIL process.
• Global Shared Service support concept.
• Practice of virtual team working.
• Providing leadership and coaching to team members.
• Understanding and executing strategy to achieve given SLA and metrics.
• Managing infrastructure operation and support.
• Managing global round the clock operating support with both onsite and virtual team.
• Managing service and hardware on boarding for new services to operation team.
• Managing service delivery for multiple platforms of UNIX/Linux, Backup & Storage and WINDOWS.
• Managing service transition from internal support to outsourcing model.
• Managing service transition from outsourcing to in-sourcing/internal support model.

Industry exposure experiences of various industries including Pharmaceutical, Oil & Gas, Stock Exchange, Finance & Banking, Manufacturing, FMCG, Telecommunications, Transportation and Retails.