SHEP HYKEN

Watch Shep Hyken's Demo video at: http://www.Hyken.com

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and speaker, Shep works with companies who want to build loyal relationships with their customers and employees.

Shep is the "New York Times" and "Wall Street Journal" bestseller of "The Amazement Revolution," "The Cult of the Customer," "The Loyal Customer" and "Moments of Magic."

In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of companies and associations on their customer service and loyalty initiatives. Some of his clients include:

• American Airlines
• American Express
• Aetna
• AAA
• Anheuser-Busch
• AT&T
• Abbott Laboratories

- and that's just a few of the A's!

Shep mixes important information with entertainment (humor and magic) to create exciting programs for his audiences. His main speaking topics focus on the customer experience, customer loyalty, customer service, internal service, business relationships (customers and employees) and a motivational program titled You Are the Magic!

Learn more about The Customer Focus customer service training program at: http://www.TheCustomerFocus.com.