/profile/shep-hyken/shyken027/rss20/ http://www.hyken.com/customer-loyalty/customer-service-tool-consistency/ http://www.hyken.com/customer-loyalty/customer-service-tool-consistency/ Thu, 16 May 2013 15:41:54 EDT http://www.hyken.com/customer-experience-2/customer-service-tool-one-to-say-yes-two-to-say-no/ http://www.hyken.com/customer-experience-2/customer-service-tool-one-to-say-yes-two-to-say-no/ Sat, 11 May 2013 23:18:47 EDT http://www.hyken.com/customer-loyalty/trust-enhances-employee-and-customer-experience/ http://www.hyken.com/customer-loyalty/trust-enhances-employee-and-customer-experience/ Sat, 11 May 2013 23:17:17 EDT