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<title><![CDATA[Teresa Jose]]></title>
<link>/profile/teresa-jose/tjose038/rss20/</link>
<description><![CDATA[I am an experienced product marketeer and business analyst working for over 15 years in the software industry, specially in the multi-media contact centre environment, customer relationship management and business intelligence.
Since February 2000, I work in Altitude Software (www.altitude.com) as Product Marketing manager.
From 1998 to 2000 I worked as a Senior Consultant in SigmaPlano (www.ace-sigmaplano.com), a Portuguese company specialized in Business Intelligence.
From 1995 to 1997, I joined the Software Engeneering Group at INESC.
I joined Easyphone (now Altitude Software - www.altitude.com) in 1997, in marketing development area. At that type, I would do both pre-sales, sales-support and support to partners.
From 1994 to 1995, I was a researcher at INESC (www.inesc.pt), in Distributed Systems group.]]></description>
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<title><![CDATA[Business Process Outsourcing (BPO)]]></title>
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<pubDate>Thu, 29 Nov 2012 09:39:51 EST</pubDate>
<description><![CDATA[Business process outsourcing (BPO) refers to when a corporation hires another company to handle its business activities. BPO does not refer to IT outsourcing, but rather outsourcing regular business processes, including accounting, payroll, human resources, call center operations, and customer service activity. This topic covers the latest news on business process outsourcing.]]></description>
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<title><![CDATA[Call Center Optimization]]></title>
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<pubDate>Thu, 29 Nov 2012 09:39:43 EST</pubDate>
<description><![CDATA[Call center optimization is changing how contact centers work. Contact centers are now interested in recording, evaluating and analyzing a higher volume of agent-customer interactions.]]></description>
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<title><![CDATA[Richard Snow]]></title>
<link>/profile/richard-snow/rsnow478/</link>
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<pubDate>Thu, 29 Nov 2012 09:39:33 EST</pubDate>
<description><![CDATA[]]></description>
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