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<title><![CDATA[Tulin Pledger]]></title>
<link>/profile/tulin-pledger/kmackinder282/rss20/</link>
<description><![CDATA[A highly successful and ambitious CIM qualified marketing professional with 15 years experience within the software industry, Tulin Pledger has a solid background in managing both tactical and strategic marketing initiatives on a UK, EMEA and global scale.
Pledger's career began when the World Wide Web was just taking off in the early 1990s and, along with the industry in general, has experienced exponential growth and great successes.
Born and bred in London, UK, Pledger graduated in 1991 with a degree in Business. Her love for IT marketing started when she joined Macro 4 plc, a UK publically listed Systems Management Company, and has been nurtured over the years at companies such as Redwood Software, IXOS Software, Open Text, Mobius and ASG, with each of her achievements.
Her career has seen the scope of marketing expand in many directions from the days of fax mailers to the growth of the email marketing discipline. She has become an accomplished professional in all areas of the IT marketing mix, from direct mail right through to search marketing and social media.
Tulin's expertise lies in strategy, market positioning and brand awareness and she has a deep level of practical experience in working alongside sales teams and planning lead generation and awareness programs, telemarketing, events, webcasts and trade shows. With a proficiency in all areas of the communications mix, Pledger has an aptitude for managing successful PR, analyst relations, customer communication a]]></description>
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<title><![CDATA[Original Software Announces Support for .Net Development Teams]]></title>
<link>http://www.origsoft.com/news-desk/press-releases/company_announcements/team-foundation-server-2010/</link>
<guid isPermaLink="false">http://www.origsoft.com/news-desk/press-releases/company_announcements/team-foundation-server-2010/</guid>
<pubDate>Thu, 17 Nov 2011 10:43:39 EST</pubDate>
<description><![CDATA[The open platform provided by Qualify, an Application Quality Management (AQM) solution from Original Software, makes integration with 3rd party tools seamless and uncomplicated]]></description>
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<title><![CDATA[TrackPath Helpdesk software]]></title>
<link>http://slidingmind.com/cms/2011/10/26/it-help-desk-software/</link>
<guid isPermaLink="false">http://slidingmind.com/cms/2011/10/26/it-help-desk-software/</guid>
<pubDate>Thu, 27 Oct 2011 07:49:26 EDT</pubDate>
<description><![CDATA[Sliding Mind, today announced TrackPath, help desk software that eliminates the guess work involved in recreating application issues.]]></description>
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<title><![CDATA[IT Support/Help Desk]]></title>
<link>/it-supporthelp-desk/</link>
<guid isPermaLink="false">/it-supporthelp-desk/</guid>
<pubDate>Thu, 27 Oct 2011 07:48:25 EDT</pubDate>
<description><![CDATA[Providing an effective IT operation for software support has many Help Desk Challenges, whether you keep that operation in house or use an out-sourced model. Simple requests, like asking for a password to be reset takes a predictable, limited time and places almost no impact on the end user. Much harder requests such as application and operating system issues, where the steps leading to the difficulty will typically have been lost as the end user focuses on fulfilling their role in the business, take up too much time and resource to solve efficiently.
This immediately creates a predicament both for the help desk professional and the end user. The help desk professional can try to recreate the issue without further involvement from the end user but is unlikely to succeed. They are then faced with the difficult decision as to whether to continue to attempt recreation in isolation or to involve the end user who just wants to get on with their job.
This topic will have a collection of articles about the challenges and also solutions to help desk issues.]]></description>
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