WIM RAMPEN

My professional goals is to help my Clients achieve substantial and sustainable improvements in the performance of their Customer Care processes and Customer Contact Centers,

and

to assist my Clients in the development of innovative Customer Care strategies, that result in higher profits and competitive advantage.

Experience summary
> 12 years of work experience, of which > 8 years in Customer Services / Contact Centers in international environment;
> 6 years (operational) managerial experience, of which > 4 years on Business Unit level and 2 years as end-responsible for inbound, multi-client, (partly) multi-lingual and multi-channel Contact Center of 400+ seats.

Industry experience:
Financial Services, Health Insurance, Energy, Public Services, Publishing, Homeshopping, Consumer Electronics, Lottery, Entertainment, Leisure, Foodservice.