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From Provider to Partner: Service Relationships that Transform Businesses

"Attract more customers, retain the ones you have, and expand existing relationships." That is the magic formula for growth, according to Synovate's Chief Loyalty Architect Dr. Larry Crosby.

knowledge.wpcarey.asu.edu. Added by Eric Tsai on October 6, 2009

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Eric Tsai shared a reaction in Small Business Marketing, Relationship Economy, Brand Strategy, Customer Relationship Management, Customer Experience 49 days ago

“Creating services tied to a product is a great way to expand a business relationship”

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From Provider to Partner: Service Relationships that Transform Businesses

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