Turning SaaS-buzz into an actionable roadmap

"A Software-as-a-Service (SaaS) solution is not simply a new way to package and deliver applications. It is a fundamental shift in the relationship between the software service provider and the customer." This is the kind of thing you read all of the time in the IT press or hear from pundits at conferences. By now most senior executives in companies are saying "OK, I understand I...