Most Active Articles 2009-11-24T10:16:21.702-05:00 Business Exchange Business_Exchange@businessweek.com urn:com:businessweek:bx:topic:most-active:salesforcecom-crm Ginny Moore gmoore768 urn:com:businessweek:bx:article:9894819467794410865-f6c6e850fba864a8ba1c423536a1b91a 2009-11-18T22:14:08.338-05:00

In September, Salesforce.com announced Service CLoud 2, the next evolution of its web based CRM product. With Service Cloud 2, Salesforce.com focusses on integrating social media with companies existing customized CRM systems.

In September, Salesforce.com announced Service CLoud 2, the next evolution of its web based CRM product. With Service Cloud 2, Salesforce.com focusses on integrating social media with companies existing customized CRM systems. http://mashable.com/2009/11/18/salesforce-com-chatter/ Isaac Sacolick isacolick111 10 8 0 2 urn:com:businessweek:bx:article:833571352177898233-a3d0b76e2f9867bee3b83a4dbbac895c 2009-11-18T13:55:56.933-05:00

Marc Benioff unveiled Salesforce.com’s Chatter application on the opening day of the firm’s annual DreamForce conference in Moscone Center In San Francisco. Salesforce Chatter is a secure, private social network intended for enterprise use.

Marc Benioff unveiled Salesforce.com’s Chatter application on the opening day of the firm’s annual DreamForce conference in Moscone Center In San Francisco. Salesforce Chatter is a secure, private social network intended for enterprise use. http://www.ondemandbeat.com/2009/11/18/salesforce-unveils-chatter-at-dreamforce/ Ameed Taylor ataylor233 1 1 0 0 urn:com:businessweek:bx:article:9389019249443016261-1a8fc5983196aa272a88e8329c18dd49 2009-11-15T21:19:35.235-05:00

Debate at the Economist between Stephen Elop (President, Microsoft Business Division) and Marc Benioff (Chairman & CEO, salesforce.com). The "house" believes that the cloud can't be entirely trusted.

Debate at the Economist between Stephen Elop (President, Microsoft Business Division) and Marc Benioff (Chairman & CEO, salesforce.com). The "house" believes that the cloud can't be entirely trusted. http://www.economist.com/debate/debates/overview/157 Thomas Huynh thuynh381 2 1 0 1 urn:com:businessweek:bx:article:6753877330944820208-c1cf92cb0800701856154fcebfd3c9ad 2009-11-03T09:49:25.148-05:00

At least 5 people asked me that question in the last 2 weeks. These people are customers, competitors as well as our partners. Everyone has been surprised at our success in the Financial market with our Force.com based services (or products, as some would call them) to manage operations for Capital Markets and Asset Management firms.But then, they figure it makes sense since Navatar is offering the lowest cost option to those who have no money to spend these days....

At least 5 people asked me that question in the last 2 weeks. These people are customers, competitors as well as our partners. Everyone has been surprised at our success in the Financial market with our Force.com based services (or products, as some would call them) to manage operations for Capital Markets and Asset Management firms.But then, they figure it makes sense since Navatar is offering the lowest cost option to those who have no money to spend these days.... http://www.facebook.com/note.php?note_id=143626402769 ALOK MISRA amisra526 2 2 0 0 urn:com:businessweek:bx:article:16600195857559504794-a53bef46d63be0e162463b20eb80c2d3 2009-10-20T19:26:47.371-04:00

Cloud computing isn't going to be vapor much longer, Gartner said Tuesday. The general idea--shared computing services accessible over the Internet that can expand or contract on demand--topped Gartner's list of the 10 top technologies that information technology personnel need to plan for.

Cloud computing isn't going to be vapor much longer, Gartner said Tuesday. The general idea--shared computing services accessible over the Internet that can expand or contract on demand--topped Gartner's list of the 10 top technologies that information technology personnel need to plan for. http://news.cnet.com/8301-30685_3-10378782-264.html Thomas Huynh thuynh381 3 1 0 2 urn:com:businessweek:bx:article:6589395962488118945-0e81afa4c7f7ca5c1a9386cf82a39a7c 2009-10-23T10:41:44.661-04:00

Gain a Free User License for Each Purchased for Financial Services CRM and Operations Solutions from Global Salesforce.com VAR NEW YORK, Oct. 21, 2009 (GLOBE NEWSWIRE) -- Navatar Group, a global salesforce.com partner and Value Added Reseller (VAR) in financial services, today announced Two For One Promotion Pricing for their Buy Side and Sell Side Cloud Computing Solutions running on the Force.com platform. The pricing includes both the Navatar service and the underlying force.com seats. Navatar Group also provides all implementation services, accounts/contacts migration, training, maintenance and email support for these solutions free of charge.

Gain a Free User License for Each Purchased for Financial Services CRM and Operations Solutions from Global Salesforce.com VAR NEW YORK, Oct. 21, 2009 (GLOBE NEWSWIRE) -- Navatar Group, a global salesforce.com partner and Value Added Reseller (VAR) in financial services, today announced Two For One Promotion Pricing for their Buy Side and Sell Side Cloud Computing Solutions running on the Force.com platform. The pricing includes both the Navatar service and the underlying force.com seats. Navatar Group also provides all implementation services, accounts/contacts migration, training, maintenance and email support for these solutions free of charge. http://www.globenewswire.com/news.html?d=176141 ALOK MISRA amisra526 1 1 0 0 urn:com:businessweek:bx:article:17360083021447097882-efa2bbf0580adea3a9a4bfb88e5d4374 2009-10-13T23:01:45.212-04:00

Attendees packed into a presentation by Salesforce.com Chairman and CEO Marc Benioff at Oracle's OpenWorld conference Tuesday, but those hoping the executive would deliver some of his trademark trash talk ... were disappointed!

Attendees packed into a presentation by Salesforce.com Chairman and CEO Marc Benioff at Oracle's OpenWorld conference Tuesday, but those hoping the executive would deliver some of his trademark trash talk ... were disappointed! http://www.pcworld.com/businesscenter/article/173620/benioff_plays_nice_to_oracle_at_openworld.html Thomas Huynh thuynh381 3 2 0 1 urn:com:businessweek:bx:article:3289462343409035264-7489e60220446bd8462fe57c4b04be4c 2009-10-12T20:58:31.990-04:00

Dell and Salesforce.com are teaming up to offer a cloud-based CRM solution for Small to Medium Businesses. Subscriptions for the Dell-Salesforce.com solution will start at $9 per user, per month and are being billed by the two companies as an out-of-the-box integration.

Dell and Salesforce.com are teaming up to offer a cloud-based CRM solution for Small to Medium Businesses. Subscriptions for the Dell-Salesforce.com solution will start at $9 per user, per month and are being billed by the two companies as an out-of-the-box integration. http://www.crn.com/software/220600376;jsessionid=P0BCNQFIYMPPPQE1GHRSKHWATMY32JVN Thomas Huynh thuynh381 3 1 0 2 urn:com:businessweek:bx:article:1211957262145069635-5935c96ea38c24c17e1337efc6f1ea75 2009-10-06T23:47:45.496-04:00

Mad Money host Jim Cramer. According to Cramer, Marc Benioff is the most bankable CEO. Insight on Salesforce.com and the deal it just signed with Cisco.

Mad Money host Jim Cramer. According to Cramer, Marc Benioff is the most bankable CEO. Insight on Salesforce.com and the deal it just signed with Cisco. http://www.cnbc.com/id/15840232/?video=1285589574&play=1 Thomas Huynh thuynh381 2 1 0 1 urn:com:businessweek:bx:article:2723432512124337202-6c96f27e11e0be2a54dc2cfca6cfaa8b 2009-08-29T05:27:44.335-04:00

Salesforce.com is the leading SaaS software for Customer Relationship Management (CRM). The company is often quoted as one of the pioneers in the field of on-demand software and is growing steadily in terms of users and international reach.

Salesforce.com is the leading SaaS software for Customer Relationship Management (CRM). The company is often quoted as one of the pioneers in the field of on-demand software and is growing steadily in terms of users and international reach. http://digitalknowledgeworker.net/node/15 Juha Lassila 劳尤豪 jlassila845 14 12 0 2 urn:com:businessweek:bx:article:13400868410158443783-21b1abb903c298bde79425ed6b017442 2009-10-01T23:59:41.294-04:00

If you haven't pre-ordered "Behind the Cloud" by Marc Benioff (CEO of Salesforce, NYSE: CRM) and Carlye Adler, journalist extraordinaire, do it right away. Three short videos from Marc Benioff explaining the book.

If you haven't pre-ordered "Behind the Cloud" by Marc Benioff (CEO of Salesforce, NYSE: CRM) and Carlye Adler, journalist extraordinaire, do it right away. Three short videos from Marc Benioff explaining the book. http://forum.sonshi.com/showthread.php?s=&threadid=3185 Thomas Huynh thuynh381 2 1 0 1 urn:com:businessweek:bx:article:7150038279891162982-a81866c9b5286c5bd67d02a614083c6b 2009-10-15T14:18:34.040-04:00

In the wake of news reports that Venture Capital fund raising had its lowest quarter since ‘03, you might be surprised that very sophisticated buy-side firms such as Hedge Funds, Venture Capital firms and Private Equity firms often rely on the must rudimentary, home made fund raising methods. For example, many firms are still tracking their efforts in Excel or via notes in Outlook. It’s a very manual, time consuming and arduous .....

In the wake of news reports that Venture Capital fund raising had its lowest quarter since ‘03, you might be surprised that very sophisticated buy-side firms such as Hedge Funds, Venture Capital firms and Private Equity firms often rely on the must rudimentary, home made fund raising methods. For example, many firms are still tracking their efforts in Excel or via notes in Outlook. It’s a very manual, time consuming and arduous ..... http://www.navatarforce.com/financial/buy-side-fundraising-suffering-can-salesforce-crm-help/ ALOK MISRA amisra526 2 1 0 1 urn:com:businessweek:bx:article:1034586847354031666-a0a6d215c2dec4385f56f43d9668ae6c 2009-10-14T18:06:53.758-04:00

Oracle CEO Larry Ellison mocks cloud computing as typical IT trendiness--nothing more than a new name for processors, storage, databases, operating systems, and other software delivered over the Internet. "What are you talking about?

Oracle CEO Larry Ellison mocks cloud computing as typical IT trendiness--nothing more than a new name for processors, storage, databases, operating systems, and other software delivered over the Internet. "What are you talking about? http://www.informationweek.com/news/software/open_source/showArticle.jhtml?articleID=220400026 ALOK MISRA amisra526 3 1 0 2 urn:com:businessweek:bx:article:7599764048194216413-24bc48cf066cd0510aebdaeff73efdac 2009-03-21T20:09:00.000-04:00

...http://ideas.salesforce.com/article/sho...

...http://ideas.salesforce.com/article/sho... http://community.salesforce.com/sforce/board/message?board.id=practices&message.id=8414 57 57 0 0 urn:com:businessweek:bx:article:6460868708679565905-d1fa48f70e5c170d2bc183e5d397f1fd 2009-09-27T00:07:00.841-04:00

Ed Zander, former CEO of Motorola, interviews Larry Ellison, CEO of Oracle. A must-see video because Ed was very frank and so was Larry.

Ed Zander, former CEO of Motorola, interviews Larry Ellison, CEO of Oracle. A must-see video because Ed was very frank and so was Larry. http://www.youtube.com/watch?v=rmrxN3GWHpM Thomas Huynh thuynh381 2 1 0 1 urn:com:businessweek:bx:article:13623476987747787873-35de29ea34ad851d1c4e4a6f58889944 2009-10-07T11:20:47.104-04:00

The Cloud Computing Blog from Navatar Group covering the latest in the industry now features top Cloud expert Alok Misra.

The Cloud Computing Blog from Navatar Group covering the latest in the industry now features top Cloud expert Alok Misra. http://www.navatarforce.com ALOK MISRA amisra526 0 0 0 0 urn:com:businessweek:bx:article:15158646010037487872-8c17bda053916e91d5192e9aceee2ebd 2009-10-04T12:17:26.373-04:00

At least 5 people asked me that question in the last 2 weeks. These people are customers, competitors as well as our partners. Everyone has been surprised at our success in the Financial market with our Force.com based services (or products, as some would call them) to manage operations for Capital Markets and Asset Management firms. But then, they figure it makes sense since Navatar is offering the lowest cost option to those who have no money to spend these days. Is it true then, that our Financial Services solutions for Force.com are popular because they’re low cost? .....

At least 5 people asked me that question in the last 2 weeks. These people are customers, competitors as well as our partners. Everyone has been surprised at our success in the Financial market with our Force.com based services (or products, as some would call them) to manage operations for Capital Markets and Asset Management firms. But then, they figure it makes sense since Navatar is offering the lowest cost option to those who have no money to spend these days. Is it true then, that our Financial Services solutions for Force.com are popular because they’re low cost? ..... http://www.navatarforce.com/financial/is-navatars-financial-services-cloud-for-force-com-popular-because-its-low-cost/ ALOK MISRA amisra526 1 1 0 0 urn:com:businessweek:bx:article:16826219830049883304-9b0e4f89da4b24f25a6e6814c55e3a78 2009-09-25T09:59:49.478-04:00

The Salesforce.com Foundation, the global leader in integrating philanthropy and business, today announced that Girls Inc., a national nonprofit youth organization dedicated to inspiring all girls to be strong, smart, and bold(SM) is deploying Force.com Sites from salesforce.com to help the organization manage relationships with all of its diverse constituents, including donors, volunteers, affiliate staff, board members, and alumnae, among others. Working with global cloud computing consulting firm Navatar Group, Girls Inc. is implementing Force.com Sites as part of its Salesforce CRM solution to integrate online event and conference registration and donation capabilities with the information managed by the staff across the organization, providing a full picture of the ways in which the organization's constituents engage with Girls Inc.

The Salesforce.com Foundation, the global leader in integrating philanthropy and business, today announced that Girls Inc., a national nonprofit youth organization dedicated to inspiring all girls to be strong, smart, and bold(SM) is deploying Force.com Sites from salesforce.com to help the organization manage relationships with all of its diverse constituents, including donors, volunteers, affiliate staff, board members, and alumnae, among others. Working with global cloud computing consulting firm Navatar Group, Girls Inc. is implementing Force.com Sites as part of its Salesforce CRM solution to integrate online event and conference registration and donation capabilities with the information managed by the staff across the organization, providing a full picture of the ways in which the organization's constituents engage with Girls Inc. http://finance.yahoo.com/news/Girls-IncorporatedR-Deploys-prnews-3046270899.html?x=0&.v=1 ALOK MISRA amisra526 1 1 0 0 urn:com:businessweek:bx:article:6239996768402375003-03f0b9744c9cca643512e88ba3fec190 2009-10-02T11:23:36.634-04:00

CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.

CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories. http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/The-2009-CRM-Market-Awards-The-2009-Market-Leaders-56369.aspx Ventana Research vresearch293 1 1 0 0 urn:com:businessweek:bx:article:16330170986021351667-ea9fa6f1319cffb9394cf85476e2fa90 2009-10-02T11:26:03.024-04:00

If anyone was to judge the state and priorities in the contact center market by the volume and type of vendors that were exhibiting at the recent Call Center and Customer Management Expo then there would be no doubt that the core technologies that manage the infrastructure to support the handling of customer interactions are still top of the list. I counted at least 28 vendors that I would place in this category ranging from the big well know vendors such as Alcatel-Lucent, Aspect, Cisco, Genesys, Nortel, NTL and Toshiba to some lesser known vendors such as Altitude software, ASC Telecom, CIPTeX, CTalk, Interactive Intelligence, NewVoiceMedia, OPEX Hosting, Syntellect and Sytel. Read more at http://www.ventanaresearch.com/blog/commentblog.aspx?id=3311

If anyone was to judge the state and priorities in the contact center market by the volume and type of vendors that were exhibiting at the recent Call Center and Customer Management Expo then there would be no doubt that the core technologies that manage the infrastructure to support the handling of customer interactions are still top of the list. I counted at least 28 vendors that I would place in this category ranging from the big well know vendors such as Alcatel-Lucent, Aspect, Cisco, Genesys, Nortel, NTL and Toshiba to some lesser known vendors such as Altitude software, ASC Telecom, CIPTeX, CTalk, Interactive Intelligence, NewVoiceMedia, OPEX Hosting, Syntellect and Sytel. Read more at http://www.ventanaresearch.com/blog/commentblog.aspx?id=3311 http://www.ventanaresearch.com/blog/commentblog.aspx?id=3311 Ventana Research vresearch293 0 0 0 0 urn:com:businessweek:bx:article:12079037552807141144-ca2ac98a277faa029d32c9121c44c4d5 2009-09-29T15:53:27.594-04:00

At Transparent Value, an equity asset management company owned by Guggenheim Partners, "asset management is all about customer service and scale," says Julian Koski, president and co-CEO. "A small firm like ours doesn't have the manpower or infrastructure to provide the kind of IT service and support that traditional firms have." This drove the firm to begin using Salesforce.com's hosted customer relationship management software, specifically a version customized by Navatar Group. (Navatar also provides IT support for the system and provides security for the data stored in the CRM database.)

At Transparent Value, an equity asset management company owned by Guggenheim Partners, "asset management is all about customer service and scale," says Julian Koski, president and co-CEO. "A small firm like ours doesn't have the manpower or infrastructure to provide the kind of IT service and support that traditional firms have." This drove the firm to begin using Salesforce.com's hosted customer relationship management software, specifically a version customized by Navatar Group. (Navatar also provides IT support for the system and provides security for the data stored in the CRM database.) http://www.wallstreetandtech.com/asset-management/showArticle.jhtml?articleID=220300298 ALOK MISRA amisra526 0 0 0 0 urn:com:businessweek:bx:article:1936286647554818708-09f0341267bf0bb1a2d5f0c96e37c343 2009-09-26T13:19:00.406-04:00

Mary Hayes Weier of InformationWeek poses some great questions about Oracle’s desired switch (according to a recent announcement) to subscription-based pricing, in her article Oracle Mulls Shift To Subscription-Based Pricing. “How is Oracle going to do subscription-based pricing, and is that going to require Oracle to invest heavily in a multi-tenant architecture,” Mary asks. Let’s tackle the first part of the question. It is, indeed, a huge shift, moving to a subscription based pricing model. Oracle’s probably has a twofold objective – to protect the current customer base (probably a bit easier because these customers have already spent millions on software/consultants and are seemingly ‘locked’ in) as well as acquire new midmarket customers that haven’t yet had a taste of Oracle’s software. Can Oracle potentially repackage what customers would have paid into annual license and ongoing maintenance fees into a monthly subscription fee spread over the life of the contract, and protect current revenues as well as get new customers? .....

Mary Hayes Weier of InformationWeek poses some great questions about Oracle’s desired switch (according to a recent announcement) to subscription-based pricing, in her article Oracle Mulls Shift To Subscription-Based Pricing. “How is Oracle going to do subscription-based pricing, and is that going to require Oracle to invest heavily in a multi-tenant architecture,” Mary asks. Let’s tackle the first part of the question. It is, indeed, a huge shift, moving to a subscription based pricing model. Oracle’s probably has a twofold objective – to protect the current customer base (probably a bit easier because these customers have already spent millions on software/consultants and are seemingly ‘locked’ in) as well as acquire new midmarket customers that haven’t yet had a taste of Oracle’s software. Can Oracle potentially repackage what customers would have paid into annual license and ongoing maintenance fees into a monthly subscription fee spread over the life of the contract, and protect current revenues as well as get new customers? ..... http://www.navatarforce.com/platform/oracle-cloud-computing-and-the-cfos-dilemma/ ALOK MISRA amisra526 0 0 0 0 urn:com:businessweek:bx:article:3859705490328556490-39454ab6fcd7572b527cb386f1effd3b 2009-03-23T13:33:43.739-04:00

Salesforce.com is implementing a new customer service tool for businesses, but is it a tech savvy move or just plain c reepy? Salesforce.com today announced a beta program for its Service Cloud that incorporates Twitter. The Service Cloud is a...

Salesforce.com is implementing a new customer service tool for businesses, but is it a tech savvy move or just plain c reepy? Salesforce.com today announced a beta program for its Service Cloud that incorporates Twitter. The Service Cloud is a... http://www.pcworld.com/article/161757/salesforce_tweets_a_bit_too_loudly.html Tom Giles tgiles603 19 15 3 1 urn:com:businessweek:bx:article:12211805461588432269-d0dce6071f6c3da78fd2bc1dcfde9520 2009-09-10T05:48:25.861-04:00

Salesforce launches a new set of social apps that make CRM connected to the social web. So what does it mean?

Salesforce launches a new set of social apps that make CRM connected to the social web. So what does it mean? http://www.web-strategist.com/blog/2009/09/09/salesforce-pushes-social-crm-technology-but-dont-expect-companies-to-be-successful-with-tools-alone/ Roger Neal rneal074 2 2 0 0 urn:com:businessweek:bx:article:16329931174130440350-8d6c6ce1b3f3ccb0b49f63cbeac4542b 2009-09-23T10:54:03.229-04:00

The Call Center and Customer Management 2009 (http://www.callcentre-expo.co.uk/) exhibition got under way today. With over two hundred vendors exhibiting, several parallel presentation and workshop sessions, this is the place to be in Europe for companies looking to find new applications for the contact center. Read more at http://www.ventanaresearch.com/blog/commentblog.aspx?id=3305

The Call Center and Customer Management 2009 (http://www.callcentre-expo.co.uk/) exhibition got under way today. With over two hundred vendors exhibiting, several parallel presentation and workshop sessions, this is the place to be in Europe for companies looking to find new applications for the contact center. Read more at http://www.ventanaresearch.com/blog/commentblog.aspx?id=3305 http://www.ventanaresearch.com/blog/commentblog.aspx?id=3305 Ventana Research vresearch293 0 0 0 0