account
The AmazonFAIL and Dominos word-of-mouth crises spread globally in hours because of Twitter. The net effect on Amazon is the loss of some hard-earned goodwill. The net effect on Domino's may be more significant.
Join Business Exchange
to access the most
relevant content for you,
filtered by like-minded
business professionals.
Learn more
Reactions to Crisis 101: now measured in minutes
Join Business Exchange
to access the most relevant content for you, filtered by like-minded business professionals. Learn more
account