It's the Me-conomy stupid. And so sums up in just four words the feeling a lot of us have as consumers as yet again we...
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SERVICE INNOVATION
Services are the new frontier of business, as executives extend and expand their core propositions to embrace and explore new opportunities. The implementation of new service strategies requires a blend of creativity and discipline. This topic tracks the most interesting developments in service innovation.
Service Innovation is part of Business Exchange, suggested by
Helen Walters.
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Does your company need an innovation strategy? It depends! Based on your business situation, you can take the...
AT&T workers who tested Google's voice application couldn't complete calls to a convent, a congressional campaign...
The world's #1 web hosting company does something simple to build customer trust and retention: It has real people...
If you boiled down what really makes innovation happen, it would be very hot and gooey. Boiling does that.
Technology is a wonderful thing, but steps need to be taken to ensure companies aren’t using it as an obstacle for the...
5S as a tool has been leveraged by manufacturing companies for decades. Leaders driving operational excellence on the...
This short film adopts a practice perspective to explore what is distinctive about the ways professional service...
Recent service design posts
Interview with Dave Siegel, co-author of Innovation: Myths and Mythstakes, Marketing to the New SuperConsumer, and The...
One theory of why there is more innovation in a downturn comes from Professor Dominic Houlder of London Business School.
1st Source Bank in Indiana, which resulted in a brand new banking paradigm. Mark Jones is lead for service design and...
Under a new initiative being put into practice at its more than 11,000 U.S. stores, there will be no more bending over...
From experience and ongoing research, there are fairly common situations blocking business innovation across companies.
Andrew Tilling, heads Preseli Partnerships in Surrey, UK. In this guest Brainzooming post, he shares his perspective on...
Never underestimate predictability as an innovative and very attractive brand benefit. A real-life example points out 3...
Trickle-Up Innovation is a topic you will hear more and more about. Innovations currently tend to be commercialized in...
More manufacturers are branching out into the service business. Here’s how to make the move successfully.
Empowerment, sustainability, innovation and inclusion will surface again and again in design this year.
Services make the world go around. In modern day society, we are all connected to each other by either giving or...
Every service (human or technology driven) as well as product will eventually fail one day and put your customer in a...
Here are a variety of quotes on creativity and innovation from Twitter.
Taking a slightly different approach than other World Innovation Forum bloggers, I've distilled 90 minutes with CK...
In this current climate it is very easy to lose perspective and give in to the doom and gloom around us.
Part of my interest in visualizing economic data comes from my belief that interaction and information design has a lot...
Top Sources: Service Innovation
- business-strategy-innovation.com
- sbs.ox.ac.uk
- experientia.com
- brainzooming.blogspot.com
- BusinessWeek
- mytechboxonline.com
- ZDNet News - News Page One
- The Wall Street Transcript
- customer-experience-labs.com
- International Herald Tribune
