accountThe importance of language is often dismissed as “just semantics”. Unfortunately, the exchange of one word for another...
Join Business Exchange
to access the most
relevant content for you,
filtered by like-minded
business professionals.
Learn more
SERVICE INNOVATION
Services are the new frontier of business, as executives extend and expand their core propositions to embrace and explore new opportunities. The implementation of new service strategies requires a blend of creativity and discipline. This topic tracks the most interesting developments in service innovation.
Service Innovation is part of Business Exchange, suggested by
Helen Walters.
This topic contains
1,605 news
and
231 blog
items.
Read updated news, blogs, and resources about Service Innovation. Find user-submitted articles and reactions on Service Innovation from
like-minded professionals.
News
Recent news on this topic.
Are Quality Function Deployment, Voice of Customer and Kano Models still relevant? In an upcoming podcast with Robin...
You cannot force-fit Lean into Sales and Marketing. If you view Lean as a waste reduction machine, I believe you will...
Structured approaches enables one to examine each element of the decision or problem separately or systematically, and...
Free URL redirection service (also known as URL forwarding). Register a free subdomain name and redirect it to your...
This path acts as expanding spiral of co-creation of knowledge with your customer that will be truly valued.
Whether you're single or not, as a small business owner there's one relationship you have to maintain, and that's the...
Bankers take too much comfort in the perceived protection provided by operating in a highly regulated business.
Channel analytics, the often neglected sibling of customer analytics, presents significant opportunities for companies...
Many organizations struggle with this concept and do not utilize the tools available to understand their position in...
A rugged, 15-pound device called the LifeBot 5 is a new small device that's designed to potentially serve as a portable...
Walk-in kiosks for retail settings are coming and promise to deliver healthcare on the spot via telemedicine.
This theory has been extended in a recent book, Value & Worth: Creating New Markets in the Digital Economy, that I...
I have always touted that for Lean to be applied in customer facing applications such as Sales and Service that the...
If you look at the Eight I's of Infinite Innovation, inspiration sits at the center of the infinity symbol and leads to...
The Business901 Blog is hosting an abridged version ( 7 parts) of our Leans Sales and Marketing online workshop.
Taking a deeper-dive requires more than observation. It requires an acceptance that we are not the smartest person in...
Language matters to identify who "the customers" really are and uncover what they want. You’ve had years of...
I am proud to bring you the final episode of the three part series on The Crowd Computing Revolution culminating in a...
Next week, the Business901 Blog will host an abridged version of our Leans Sales and Marketing online workshop.
I had a very open discussion with Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative and a board...
Lean Sales and Marketing is just not another extension of Lean into another area of business. If you think that way,...
I am proud to bring you the second episode of The Crowd Computing Revolution from this three part series culminating in...
We know some IX community members want to get great innovation content, but don't come to the site every day.
Top Sources: Service Innovation
- business-strategy-innovation.com
- innovationexcellence.com
- sbs.ox.ac.uk
- business901.com
- BusinessWeek
- mytechboxonline.com
- The Wall Street Transcript
- International Herald Tribune
- cccbuzz.exbdblogs.com
- Forrester
