accountIt is my contention that the pace of innovation accelerates when the speed of knowledge sharing accelerates, that...
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SERVICE INNOVATION
Services are the new frontier of business, as executives extend and expand their core propositions to embrace and explore new opportunities. The implementation of new service strategies requires a blend of creativity and discipline. This topic tracks the most interesting developments in service innovation.
Service Innovation is part of Business Exchange, suggested by
Helen Walters.
This topic contains
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231 blog
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News
Recent news on this topic.
If you think, this book is a re-write of some old principles, I encourage you to listen to the podcast.
In Dr. Deming’s context of management, he believed that people are the sources of value and that we need to have a...
The fields of remote collaboration, global teams and managing wide-scale organizational change are becoming common...
I have always touted that for Lean to be applied in customer facing applications such as Sales and Service that the...
The real impact of this thought process is it creates a path to where true innovation and demand are found.
I extracted a short portion of the audio where John discusses adding two new deadly diseases of management: excessive...
You will never understand the problem until you have developed a solution
We know some IX community members want to get great innovation content, but don't come to the site every day.
As the World Economic Forum 2013 comes to a close I came across a BusinessWeek article that had the graphic below that...
We spent a good portion of the time discussing the Iowa Lean Consortium. Dean was very open as we discussed what it...
The problem that exists is that Lean continues to view the “System” from the inside out. When you ask what a customer...
As we look at Value Stream Mapping and look at mapping those things out and really understanding all the different...
This is a transcription of the podcast, The Lean Linkage between Composers, Architects, Statisticians.
For the most part, gains have been limited to internal processes. We have recently started looking at more encompassing...
Sorry it took a few weeks to get this pulled together for you, but we are now happy to give your the Top 40 Innovation...
In a recent podcast, Kelly Allan discusses the work of Peter Scholtes, I asked Kelly; “How do you think Peter Scholtes...
What brought me back to this discussion was my recent work in Systems Thinking. A long story short, my introduction to...
Leading Effective Virtual Teams: Overcoming Time and Distance to Achieve Exceptional Results is Nancy Settle-Murphy new...
That trust in the other person is developed, I think through respect for each other, it has to be nurtured through...
Lean viewed through the lens of PDCA as a knowledge creation platform can serve as the vehicle for implementation of...
In Clayton Christensen’s well-publicized milkshake marketing video and HBR article “Marketing Malpractice: The Cause...
We know some IX community members want to get great innovation content, but don't come to the site every day.
Legendary trend forecasters John and Doris Naisbitt have been analyzing global trends together since 2000, with a...
We know some IX community members want to get great innovation content, but don’t come to the site every day.
Top Sources: Service Innovation
- business-strategy-innovation.com
- innovationexcellence.com
- sbs.ox.ac.uk
- business901.com
- BusinessWeek
- mytechboxonline.com
- The Wall Street Transcript
- International Herald Tribune
- cccbuzz.exbdblogs.com
- Forrester
