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SERVICE INNOVATION
Services are the new frontier of business, as executives extend and expand their core propositions to embrace and explore new opportunities. The implementation of new service strategies requires a blend of creativity and discipline. This topic tracks the most interesting developments in service innovation.
Service Innovation is part of Business Exchange, suggested by
Helen Walters.
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Blog from Service Research & Innovation Community
I received a call AT MY JOB (like most others here) from someone conducting a short survey.
(Design Thinking Meets Futures Thinking followup) The last post outlined a general framework for “futures thinking.
Organizations use a variety of tools to motivate employees to participate in their innovation efforts.
There is a lot of chatter out there about the concept of ‘failing fast’ as a way of fostering innovation and reducing...
Google, Apple, GE, 3M, Nokia, Procter & Gamble … some of the most recognizable innovative companies in the world.
Experts tend to be notoriously wrong in their assumptions, especially regarding the impact of new technologies.
When we work with our clients to create interesting new ideas, we always first start with trend spotting and scenario...
Thought you’d like to see this sketch I found in my picture folder. It’s a simple (if not silly) way to plot how,...
Blogging Innovation is looking for the Top 40 Innovation Bloggers, and we have more than $10,000 worth of prizes as...
There’s a good, short recent article in the Irish Independent which states that people want designed, not designer...
A while ago John and I did in-depth individual interviews with almost all of the senior managers of a firm about their...
Scooping Up Service Business Success with Free Social Media Tools - Learn how DooGooders uses free social media tools...
2011 is just around the corner. Picked up your Retail Trend Report yet? If not, www.TrendReports.com
Deborah Byrd of EarthSky Communications turned me on to a TED video from Chris Anderson, Curator of TED (Ideas Worth...
Equipping new ideas to survive the journey through the corporation
The Reason Behind the Success of Reverse Innovation - Thanks to a number of spectacular successes obtained by blue-chip...
Top 50 Trends of the Week (Oct 10) - For the week of October 10th, these are the Top 50 trends, which include Hot Farm...
One of the inevitable things you will hear at a brainstorming session is “there are no bad ideas.” Well, guess what?...
This year I thought I would experiment with a Top Ten list at the beginning of each month, profiling the ten posts from...
Analogies are a powerful tool in an innovator’s arsenal. We use analogies to understand how other firms or other...
These are the biggest pop culture trends of October. The 2011 Trend Reports are nearly ready! Have you ordered your...
The following is an excerpt from Stoking Your Innovation Bonfire by Braden Kelley: Innovation is about change.
Relaxing your service levels sounds like pathway to customer experience erosion, but customers can tolerate a longer...
Top Sources: Service Innovation
- business-strategy-innovation.com
- innovationexcellence.com
- business-strategy-innovation.com
- sbs.ox.ac.uk
- brainzooming.blogspot.com
- experientia.com
- business901.com
- BusinessWeek
- mytechboxonline.com
- game-changer.net
