accountI believe that one of the biggest barriers to innovation is the lack of objective, documented methods, tools and...
Join Business Exchange
to access the most
relevant content for you,
filtered by like-minded
business professionals.
Learn more
SERVICE INNOVATION
Services are the new frontier of business, as executives extend and expand their core propositions to embrace and explore new opportunities. The implementation of new service strategies requires a blend of creativity and discipline. This topic tracks the most interesting developments in service innovation.
Service Innovation is part of Business Exchange, suggested by
Helen Walters.
This topic contains
1,605 news
and
231 blog
items.
Read updated news, blogs, and resources about Service Innovation. Find user-submitted articles and reactions on Service Innovation from
like-minded professionals.
Most Active
The most active stories in this topic based on user activity.
A lot of call center leaders ask questions about the next trend in contact center technology. My "answer" is...
It's a sad indicator of the level of excitement in my life, but I have at least half a dozen conversations every month...
Segmentation, tiered service—call it what you may, many companies are taking a second look at serving customers based...
When it comes to Customer Contact Centres, Philippines may be challenging India’s supremacy as the region of choice.
Ten of the more eye-popping points from the Economist’s special report for marketers. Key point: emerging markets are...
Empowerment – one of the big advantages that Over the Air (OTA) support brings to your wireless call center
Is issue resolution improvement still on your "to do" list? Review five steps to accurately surface and...
As long as you have customers, why do you need mystery shoppers?
It is important to recognize this emerging trend in CRM and social media. Even though a cultural shake out would be...
Anders Quitzau, an Innovation Executive at IBM forwarded an interesting presentation that gives a good overview of the...
If you want to change the culture of the organization then one of the best ways to do it is to praise the behaviors you...
I just spent the day at a client today who’s trying to make a grassroots innovation program work. Specifically, they’re...
Innovation doesn't need a manifesto - it needs action. We won't wait for someone to give us permission to innovate -...
If you study the lives of people who have had Eureka moments, you’ll discover that their breakthroughs almost always...
You can now get Blogging Innovation and 2-4 fresh innovation and marketing articles from more than 20 contributing...
The distinction most definitely applies to innovation leadership. You do not grow a plant by instructing it to do so,...
Creativity and innovation are critical to corporations if they are going to react successfully to the economic downturn...
On the surface, idea management companies seemed similar to me and were hard to tell apart. After having spent 8 weeks...
Are you thinking about the next generation of customer service channels? Even if you’ve started, you’re probably...
A while back I had lunch with Scott Westover, a pilot, a business executive and an aspiring speaker. He shared with me...
Many innovation articles and blogs are currently discussing the elements required to help make an organization more...
As a Dutch innovation consultant based in Brazil, I see the growing interest from outside for this country, especially...
This problem analysis method examines an issue from twelve different viewpoints. It is based on the words of the poem...
The world's #1 web hosting company does something simple to build customer trust and retention: It has real people...
Top Sources: Service Innovation
- business-strategy-innovation.com
- innovationexcellence.com
- business-strategy-innovation.com
- sbs.ox.ac.uk
- brainzooming.blogspot.com
- experientia.com
- business901.com
- BusinessWeek
- mytechboxonline.com
- game-changer.net
