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SERVICE INNOVATION

Services are the new frontier of business, as executives extend and expand their core propositions to embrace and explore new opportunities. The implementation of new service strategies requires a blend of creativity and discipline. This topic tracks the most interesting developments in service innovation.

Service Innovation is part of Business Exchange, suggested by Helen Walters. This topic contains 1,057 news and 2,014 blog items. Read updated news, blogs, and resources about Service Innovation. Find user-submitted articles and reactions on Service Innovation from like-minded professionals.

Reference

Other useful pages, Web sites and tools related to this topic.

Design Thinking: Integrating Innovation, Customer Experience, and Bran...more

Design Thinking is packed with intriguing case studies and practical advice from industry experts. This anthology is...

MCPC 2009: The 5th World Conference on Mass Customization & Person...more

Welcome to the 5th World Conference on Mass Customization & Personalization in Helsinki, Finland on October 4-9...

Service Science Summit 2009more

Service Science Summit 2009 took place at Aalto University in Helsinki, Finland in March 2009. Several presentations...

Want to know one action you can take to improve your customer's experi...more

"Why ever voice the word 'problem' when it comes to customer service?" Since the words that we use really do...

Leverage telematics and on-board diagnostics for warranty managementmore

A high degree of intelligence is being built into the automobile as part of the automotive electronics product...

It’s design, but not as they know it!more

Service design: presentation by Engine to the CIID Service Design Symposium

Hiding in plain sight: Service innovation, a new priority for chief ex...more

Manufacturers may find a tremendous business opportunity "hiding" in their Service function.

Darrel Rheamore

Video of Rhea presenting at IIT Institute of Design's Design Research Conference, 2007

Design Research for Product and Service Innovationmore

Achieving successful innovation requires a deep understanding of what is meaningful to customers and the marketplace.

Billion Dollar Innovationmore

A Finnish study profiled twelve U.S. companies to give insight on how successfully applied service innovation can bring...

P&G Changes Its Gamemore

How Procter & Gamble is using design thinking to crack difficult business problems

Creating New Markets Through Service Innovationmore

The premise of this article is that by thinking about a service in terms of its core benefits, managers can more easily...

Tekes: Finnish Funding Agency for Technology and Innovationmore

Tekes funds innovative research and development projects in companies, universities and research institutes.

Top Sources: Service Innovation

  • BusinessWeek
  • sloanreview.mit.edu
  • www-935.ibm.com
  • slideshare.net
  • dmi.org
  • automotivedesignline.com
  • tekes.fi
  • video.google.com
  • astore.amazon.com
  • btcinstitute.com

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Jobs in this Topic

MGR COMMERCIAL INNOVATION STRATEGY Abbott Laboratories | Alameda, CA
Posted: Nov 13
Rep I-Customer Service American Express | Phoenix, AZ
Posted: Nov 17
Sr. Account Executive, Innovation & Loyalty Sales Visa | Foster City, CA
Posted: Nov 19
Lead Systems Analyst, SAP CRM Service Applications Kforce Technology Staffing | San Diego, CA
Posted: Oct 24
Federal Account Mngr - Enterprise Visual Communication Technical Innovation | Atlanta, GA
Posted: Nov 23

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