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SERVICE INNOVATION
Services are the new frontier of business, as executives extend and expand their core propositions to embrace and explore new opportunities. The implementation of new service strategies requires a blend of creativity and discipline. This topic tracks the most interesting developments in service innovation.
Service Innovation is part of Business Exchange, suggested by
Helen Walters.
This topic contains
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Read updated news, blogs, and resources about Service Innovation. Find user-submitted articles and reactions on Service Innovation from
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Service Science Summit 2009 took place at Aalto University in Helsinki, Finland in March 2009. Several presentations...
"Why ever voice the word 'problem' when it comes to customer service?" Since the words that we use really do...
A high degree of intelligence is being built into the automobile as part of the automotive electronics product...
Service design: presentation by Engine to the CIID Service Design Symposium
Manufacturers may find a tremendous business opportunity "hiding" in their Service function.
Video of Rhea presenting at IIT Institute of Design's Design Research Conference, 2007
Achieving successful innovation requires a deep understanding of what is meaningful to customers and the marketplace.
A Finnish study profiled twelve U.S. companies to give insight on how successfully applied service innovation can bring...
How Procter & Gamble is using design thinking to crack difficult business problems
The premise of this article is that by thinking about a service in terms of its core benefits, managers can more easily...
Tekes funds innovative research and development projects in companies, universities and research institutes.
Top Sources: Service Innovation
- BusinessWeek
- sloanreview.mit.edu
- www-935.ibm.com
- slideshare.net
- dmi.org
- automotivedesignline.com
- tekes.fi
- video.google.com
- btcinstitute.com
- mcpc2009.com
