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SERVICE ORIENTED ARCHITECTURES
Service-oriented architecture (SOA) is a software architecture where functionality is grouped around business processes packaged together as interoperable services. This "loose coupling" of services is becoming more prevalent in medium and large enterprises.
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products from the acquired company customers want it to leave alone. Tuesday's presentation dealt with technology known...
Many enterprises are working with service-oriented architecture (SOA) initiatives using a variety of approaches.
Legend has it that Ernest Hemingway was once challenged to write a story in six words. The result was, “For sale: baby...
Social media exemplars realize that social networking has changed the economics of aiding customers in their routines.
Best Buy's Twitter–based customer service tool has created a lot of buzz over the last year. We asked John Bernier,...
Are you a great boss? Here is some food for thought...
Gartner recently released some surprising news about service-oriented architecture adoption. While the majority of...
Vince Casarez gives a great overview of the benefits of Enterprise 2.0 technology. This video is part of the extensive...
Interest in business architecture is growing dramatically. During the past two years both IT and business leaders have...
Install Oracle WebLogic Server and Create the Middleware Home ... chmod the bin file and run ./oepe11_wls1031_linux32.
IVRs often seem like a necessary evil. Making improvements doesn't mean over-hauling your entire system, however.
Are you thinking about the next generation of customer service channels? Even if you’ve started, you’re probably...
The call center industry certainly receives a disproportionate share of public scorn. But thankfully, some comedians...
Many teams that build service capabilities have to manage multiple versions – this is a problem for any shared asset...
We found that customer effort is the strongest determinant of customer loyalty – now we need to learn how call centers...
Don’t put the cart before the horse as you expand your VOC program.
Is real life a better classroom than your extensive training and onboarding courses? Bill Gates and Tom Hanks would say...
...its software division into three new business groups. One will handle Sun's Java programming language, open-source...
List of Return Codes I wrote earlier about the idea of using consistent error codes for reusable assets.
The latest draft of the very controversial "Open Cloud Manifesto" has been released
Mark Cuban says “The Internet is about to change” due to buzzword-of-week. Mark Cuban says that the Internet is about...
Transitioning from Waterfall to Agile on a large SOA Project Last week I spoke at the International Association of...
Audio middleware company Firelight Technologies released its FMOD Ex Music and Sound Effects System for iPhoneOS.
Top Sources: Service Oriented Architectures
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