Most Active Articles 2009-11-24T02:10:37.633-05:00 Business Exchange Business_Exchange@businessweek.com urn:com:businessweek:bx:topic:most-active:shared-services Chris Gayner cgayner561 urn:com:businessweek:bx:article:7258307493535087864-05d6ab4a994e962aa0262ac622bd889c 2009-11-23T05:57:17.818-05:00

Key insights and trends discussed at the 12th Annual Shared Services & Outsourcing Week APAC, Sydney, April 2009…

Key insights and trends discussed at the 12th Annual Shared Services & Outsourcing Week APAC, Sydney, April 2009… http://www.ssonetwork.com/topic_detail.aspx?id=6408&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_23_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 1 1 0 0 urn:com:businessweek:bx:article:16645391051191411660-3eae4f81c50a10304b70bd48cfb20488 2009-11-23T05:56:13.891-05:00

Local authorities have got a bad deal from kitchen sink outsourcing deals with private industry and should take their most important IT functions back under the wing of the public sector, says professional services firm Deloitte

Local authorities have got a bad deal from kitchen sink outsourcing deals with private industry and should take their most important IT functions back under the wing of the public sector, says professional services firm Deloitte http://www.ssonetwork.com/content.aspx?id=5740&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_23_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:2822623498429551350-3ef41e423940ad1a04141c10dce9fa42 2009-11-23T05:56:52.215-05:00

Air France’s high-touch, complex HR Contact Center achieves 30% reduction in employee inquiries, and significant improved employee satisfaction ratings with Neocase HR

Air France’s high-touch, complex HR Contact Center achieves 30% reduction in employee inquiries, and significant improved employee satisfaction ratings with Neocase HR http://www.ssonetwork.com/topic_detail.aspx?id=5364&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_23_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:2705989045855358229-cd61bf812b4e19a874d8d1df0807cde0 2009-11-23T02:44:40.849-05:00

India HCL Technologies Ltd. (HCL), a leading global IT services provider, announced the official opening of a new world-class, Global IT development center in Sao Leopoldo, Brazil, expanding its global footprint.

India HCL Technologies Ltd. (HCL), a leading global IT services provider, announced the official opening of a new world-class, Global IT development center in Sao Leopoldo, Brazil, expanding its global footprint. http://outsourceportfolio.com/hcl-opens-global-development-center-brazil/ James Williams jwilliams998 0 0 0 0 urn:com:businessweek:bx:article:15884216290081426331-e9d0b6e79cb26e9b74e212e70e784d48 2009-11-20T04:18:51.257-05:00

When we've got all the basics right, we have to ask ourselves the question 'what next?' Brightpoint shares some way-pointers…

When we've got all the basics right, we have to ask ourselves the question 'what next?' Brightpoint shares some way-pointers… http://www.ssonetwork.com/my-account-login.aspx?redirecturl=/topic_detail.aspx?id=6406&ekfrm=6&prem=1&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_20_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 1 1 0 0 urn:com:businessweek:bx:article:13759015392558689700-f35195115a33ae4c651a7b5338f9622e 2009-11-20T08:40:09.077-05:00

Two recent studies show just how the Philippine outsourcing industry is not only surviving but is also prospering – at least for the time being.

Two recent studies show just how the Philippine outsourcing industry is not only surviving but is also prospering – at least for the time being. http://outsourceportfolio.com/philippine-outsourcing-sector-impact-global-financial-crisis/ James Williams jwilliams998 0 0 0 0 urn:com:businessweek:bx:article:11679781407114381523-a60357e8daa893bbb5bc5fb16d31aaa4 2009-11-20T04:18:24.347-05:00

How the newly unemployed can minimize their time out of work. It’s fair to say the last 12 months haven’t been the best of times, economically speaking: the worst financial crisis in recent memory has kicked off a genuinely global...

How the newly unemployed can minimize their time out of work. It’s fair to say the last 12 months haven’t been the best of times, economically speaking: the worst financial crisis in recent memory has kicked off a genuinely global... http://www.ssonetwork.com/topic_detail.aspx?id=5366&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_20_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:7113999145592216057-b09a1194695a7e7f1d8f737d905af4b1 2009-11-20T04:18:04.578-05:00

Case Study: Ret-A-Center discusses the move to an automated invoice processing system

Case Study: Ret-A-Center discusses the move to an automated invoice processing system http://www.ssonetwork.com/topic_detail.aspx?id=5012&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_20_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:14898667683884764798-d825ef0c4d8533827f83d573114c391d 2009-11-19T02:45:34.131-05:00

Magdalena Szarafin has been regularly enriching the BPOVoice members through her insightful blogs and discussions. BPOVoice.com interviewed her to know her views and opinions on the various important aspects of outsourcing. Below are the excerpts:...

Magdalena Szarafin has been regularly enriching the BPOVoice members through her insightful blogs and discussions. BPOVoice.com interviewed her to know her views and opinions on the various important aspects of outsourcing. Below are the excerpts:... http://www.bpovoice.com/profiles/blogs/outsourcing-is-never-a-oneway Amit Saxena (BPO Voice) asaxena346 2 2 0 0 urn:com:businessweek:bx:article:10194058614770279511-5ec0afbab4217fec9fa2b776db6f1150 2009-11-17T07:23:12.626-05:00

Q&A: Helen Dickens, Senior Manager, EMEA HR Services, Symantec; The Financial Crisis And Global Economic Downturn - Latin America Panel Discussion Part 1: Regional Trends; Developing a best-in-class finance function for police

Q&A: Helen Dickens, Senior Manager, EMEA HR Services, Symantec; The Financial Crisis And Global Economic Downturn - Latin America Panel Discussion Part 1: Regional Trends; Developing a best-in-class finance function for police http://image.exct.net/lib/fef716717c6301/d/1/Gateway_17_November_2009_Web.html Chris Gayner cgayner561 3 3 0 0 urn:com:businessweek:bx:article:14036769045232179975-bc9957c188a09ade99de1a52d514e641 2009-11-19T05:19:23.248-05:00

How present-day technologies, and the delivery model of payroll outsourcing, can improve efficiency and streamline business processes in International Payroll.

How present-day technologies, and the delivery model of payroll outsourcing, can improve efficiency and streamline business processes in International Payroll. http://www.ssonetwork.com/webinar_detail.aspx?id=4902&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_19_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:2363326463457691535-20253709d11e5485300991a73fd4a7ce 2009-11-19T05:18:54.786-05:00

An SSON member has asked a question to the SSON community: We are a new Shared Service Centre and are in the process of making up SLA with our internal customers. We need to have put in KPI that is meaningful to our clients. How do these KPI look?

An SSON member has asked a question to the SSON community: We are a new Shared Service Centre and are in the process of making up SLA with our internal customers. We need to have put in KPI that is meaningful to our clients. How do these KPI look? http://www.ssonetwork.com/AskQuestion.aspx?taxonomyid=24&contentid=2004&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_19_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:5870989526325569721-2bf7aa8a3b0866b56c408356b7655787 2009-11-19T05:19:51.752-05:00

Latin America is feeling the financial crisis -- and outsourcing is on the agenda!

Latin America is feeling the financial crisis -- and outsourcing is on the agenda! http://www.ssonetwork.com/my-account-login.aspx?redirecturl=/topic_detail.aspx?id=6398&ekfrm=6&prem=1&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_19_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:4589515488220726910-8c486e69f9fd91afb801caf972dd6ccb 2009-11-18T04:45:52.784-05:00

For quite some time, the leading private sector BPO players have been attempting to develop a footprint in UK local government. Local government contracts are attractive because of the value of the contracts and the length of time those contracts..

For quite some time, the leading private sector BPO players have been attempting to develop a footprint in UK local government. Local government contracts are attractive because of the value of the contracts and the length of time those contracts.. http://www.ssonetwork.com/content.aspx?id=5740&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_18_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 1 1 0 0 urn:com:businessweek:bx:article:230004120698704591-98ffbe2cd7c7809b170471cb6b595211 2009-11-18T04:46:58.842-05:00

Rakesh Sangani, Partner at Proservartner and SSON's editor at large looks at why finance functions within police forces must be transformed in order to ensure sustainable efficiencies…

Rakesh Sangani, Partner at Proservartner and SSON's editor at large looks at why finance functions within police forces must be transformed in order to ensure sustainable efficiencies… http://www.ssonetwork.com/topic_detail.aspx?id=6386&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_18_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:1906916801204870626-fd575986e50d17c3581c15917b23962d 2009-11-18T04:43:35.248-05:00

Your people are your greatest strength - but no organization can sit back after hiring and expect its staff to grow and develop organically in an optimal way. Employees need to be nurtured in order for them to bloom into the superstars you want...

Your people are your greatest strength - but no organization can sit back after hiring and expect its staff to grow and develop organically in an optimal way. Employees need to be nurtured in order for them to bloom into the superstars you want... http://www.ssonetwork.com/topic_detail.aspx?id=4934&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_18_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:5838334997546622311-54b0bfff3a5ee696b5d8e7546465e845 2009-11-17T07:21:17.629-05:00

Phil Searle, Advisory Board Member for the SSON, asks Jim Ward,Vice President Shared Services International at Eaton, about Eaton's SSC in Glasgow, Scotland- specifically how the current recession has presented both challenges and opportunities

Phil Searle, Advisory Board Member for the SSON, asks Jim Ward,Vice President Shared Services International at Eaton, about Eaton's SSC in Glasgow, Scotland- specifically how the current recession has presented both challenges and opportunities http://www.ssonetwork.com/my-account-login.aspx?redirecturl=/topic_detail.aspx?id=5816&ekfrm=6&prem=1&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_17_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 1 1 0 0 urn:com:businessweek:bx:article:13903582841620542582-20709392d5f52d8c9b2e386a67081fb8 2009-11-17T07:22:17.035-05:00

This paper identifies the functional areas for which technology can be most effectively deployed, and presents a model for increasing the efficiency of managing a global human resource organization...

This paper identifies the functional areas for which technology can be most effectively deployed, and presents a model for increasing the efficiency of managing a global human resource organization... http://www.ssonetwork.com/downloadform.aspx?id=4930&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_17_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:4383344709705415212-ba6bb7dfb8224f74eeda687a66e23816 2009-11-16T05:31:14.872-05:00

With 2009 winding to the 3rd quarter, the question that haunts the whole world---is the worst in global economy over? Hopefully, a number of reports from various quarters seem to suggest that. The Indian offshore industry is in an upbeat mood...

With 2009 winding to the 3rd quarter, the question that haunts the whole world---is the worst in global economy over? Hopefully, a number of reports from various quarters seem to suggest that. The Indian offshore industry is in an upbeat mood... http://www.bpovoice.com/profiles/blogs/global-economy Amit Saxena (BPO Voice) asaxena346 2 2 0 0 urn:com:businessweek:bx:article:774573846156253391-1718a6ab0fc49e79599c89f7062d7e37 2009-11-16T04:51:43.197-05:00

Andy Hui, CFO Services Practice Lead at Deloitte Consulting S.E. Asia, shares insight from Deloitte's Global Shared Services Survey 2009 on the current state of the industry and what we can expect to see next...

Andy Hui, CFO Services Practice Lead at Deloitte Consulting S.E. Asia, shares insight from Deloitte's Global Shared Services Survey 2009 on the current state of the industry and what we can expect to see next... http://www.ssonetwork.com/topic_detail.aspx?id=6362&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_16_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 2 2 0 0 urn:com:businessweek:bx:article:7251312418350886346-9d1e3ce2cb84b203de0efc00e71f8fc4 2009-11-16T05:32:58.381-05:00

In the context of outsourcing, measuring success is synonymous with Service Level Agreements (SLAs). SLAs provide an objective measure of success, and rightly, the enterprise engaged in an outsource contract will assess the provider’s performance...

In the context of outsourcing, measuring success is synonymous with Service Level Agreements (SLAs). SLAs provide an objective measure of success, and rightly, the enterprise engaged in an outsource contract will assess the provider’s performance... http://www.bpovoice.com/profiles/blogs/going-beyond-slas Amit Saxena (BPO Voice) asaxena346 0 0 0 0 urn:com:businessweek:bx:article:13726533831703554161-54c24b3b3d22df29ae55a3cfa54b791c 2009-11-16T04:48:28.296-05:00

The Shared Services & Outsourcing Network would like to offer sincere congratulations to all the winners for 2009 and, extend this to everyone who entered, as the standards of entry this year were once again of a very high level. Roll on 2010

The Shared Services & Outsourcing Network would like to offer sincere congratulations to all the winners for 2009 and, extend this to everyone who entered, as the standards of entry this year were once again of a very high level. Roll on 2010 http://www.ssonetwork.com/awards_previous.aspx?id=600&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_16_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:5442189810419956314-4b5fbf3efc16a0a123f97eff5aabaa8b 2009-11-16T04:50:28.397-05:00

With the current rate of growth in the BPO industry and an increasing demand for better security and compliance, BPO organizations need to find and maintain a competitive advantage above and beyond prices to leverage this opportunity

With the current rate of growth in the BPO industry and an increasing demand for better security and compliance, BPO organizations need to find and maintain a competitive advantage above and beyond prices to leverage this opportunity http://www.ssonetwork.com/webinar_detail.aspx?id=4982&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_16_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 urn:com:businessweek:bx:article:18326581704229461490-1578aceac0e8a9130549b23e37ae47e1 2009-11-12T06:36:41.526-05:00

What a gradually improving global economic climate means for organizations the world over...

What a gradually improving global economic climate means for organizations the world over... http://www.ssonetwork.com/topic_detail.aspx?id=6358&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_12_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 1 1 0 0 urn:com:businessweek:bx:article:4957428585825696200-1bd2eee5b56507bebf661cadd8f975df 2009-11-12T06:35:50.169-05:00

Continuing our series on cloud computing...does it have the potential to transform outsourcing?...read more

Continuing our series on cloud computing...does it have the potential to transform outsourcing?...read more http://www.ssonetwork.com/topic_detail.aspx?id=5900&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_12_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 1 1 0 0