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SOCIAL CRM

Social CRM bring together two terms social networking and customer relationship management (CRM) that represent a current and an old-time conflict: The need for an individual employee to first and above all have his own personal and professional contacts and relationships managed in a secluded, personal environment.

An employee, whose daily work involves many customers and would-be business opportunities and leads, has to manage and document his or her relationships with clients for the company’s sake. At the same time this employee needs to dig deep into his or her past history of contacts and relationship.

Tools such as LinkedIn, Plaxo, and Outlook take tiny steps forward but still leave most of the employee’s contacts out of the on-the-job equation. This topic covers the latest trends in social CRM, including tips and best practices on how to manage corporate clients in the social realm.


Social CRM is part of Business Exchange, suggested by Dov Sharon. This topic contains 327 news and 737 blog items. Read updated news, blogs, and resources about Social CRM. Find user-submitted articles and reactions on Social CRM from like-minded professionals.

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Social CRM: JOBS

High 5 Games – New York, NY
Paid Media, Social Engagement); advanced knowledge of social platforms and tools for optimization. Proven ... preferred; strong background in marketing digital strategy, CRM and marketing measurement. Experienced in social media...
High 5 Games. Posted 14 days ago.
Vge – Atlanta, GA
of salesforce.com required Knowledge and previous use of social networking tools Strong Microsoft PowerPoint and Excel skills and good working knowledge of other Microsoft Office applications (i.e. Visio). Ability to extract key...
TheLadders.com. Posted 1 day ago.
Perimeter Business Solutions – Atlanta, GA
Senior Account Executive for, ERP, Distribution, and CRM We Are: Perimeter Business Solutions, Inc. an innovative ... business networking with centers of influence, Internet social networking, and telephone prospecting. You must know...
TheLadders.com. Posted 36 days ago.
E-commerce Company – New York, NY
CRM efforts using an array of traditional, digital and social channels. This is a exceptional opportunity for an ... testing systems and QA architecture for CRM systems CRM cloud and real-time distributed system architecture Sk...
TheLadders.com. Posted 36 days ago.
Walmart – San Bruno, CA
and marketing and merchandising agreements. Experience with social networking and its use in marketing and ... and expertise in Customer Relationship Management (CRM) software and processes for handling customer...
FINS.com. Posted 27 days ago.
Kraft Foods – Chicago, IL
project in an industry-leading CRM program. Kraft Foods' CRM program exists to deepen engagement with our most ... redesigns SEO management Website production and maintenance CRM program support Content tagging initiatives Digital...
TheLadders.com. Posted 15 days ago.
Lithium Technologies – Emeryville, CA
large distributed systems. Lithium Technologies leads the social CRM space (according to Gartner Group). We are a ... with sophisticated data mining capabilities powers our social media monitoring product. The social media landscape...
Glassdoor. Posted 28 days ago.
Prosum – Los Angeles, CA
and developtheir marketing consulting offerings such as CRM, CEM, Data Analytics and Reporting, and Social CRM ... and current marketing tools with specific experience in social media and consumer/audience engagement strategies...
ZipRecruiter. Posted 8 days ago.
Amazon – Seattle, WA
and analytical individual to manage marketing for the social games team. You will build the brands, manage PR and ... a leading consumer brand * Strong database marketing and CRM skills, with demonstrated ability to dive deep into...
JIBE. Posted 6 days ago.
Animoto – New York, NY
join a growing Marketing team. Bring your online business CRM experience to the table to define and drive this ... on-site, in-product, re-targeted display advertising and social Accountable for the email channel ensuring accurate...
TheLadders.com. Posted 43 days ago.
Major Retail – New York, NY
Accountable for the design, implementation, and ongoing support of the Companys future state CRM/ECommerce infrastructur ... Understanding of current and emerging trends in CRM, Ecommerce, social media, and consumer interactions.
TheLadders.com. Posted 1 day ago.
Cybercoders – Palm Beach Gardens, FL
analytics, CPA, CPL, CPM, CPC, customer analytics, EXCEL, CRM, Campaign Manager/Analyst experience needed for an ... Marketing- Fluent in the language of CPA, CPL- CRM- Client Management Skills- Great verbal and...
FINS.com. Posted 18 days ago.
Bradford Group Consulting and Staffing – Bloomfield, NJ
SAP CRM (Service/Sales) Co-Lead Global Consulting Company Seeking a well rounded resource in SAP CRM Service that has ve ... o Adaptability o Achievement o Initiative o Optimism * Social Awareness o Empathy o Organizational Awareness o...
ZipRecruiter. Posted 5 days ago.
Insideview – San Francisco, CA
Leverage your professional social media expertise and data-driven, analytical mindset as InsideViews Social Marketing ... with our Director of Social Strategy, youll analyze social trends, identify areas needing improved visibility,...
TheLadders.com. Posted 36 days ago.
Hitachi Consulting – Seattle, WA
Senior Consultant, Oracle EBS CRM Depot Repair Lead - Functional/Technical Consultant We are actively seeking individual ... include delivering large scale enterprise wide CRM solutions to our clients. These solutions revolve around...
ZipRecruiter. Posted 10 days ago.
Amway – Grand Rapids, MI
will also be responsible to closely support the Manager of CRM and Social Marketing in keeping the enterprise abreast ... Dist App, Social Commerce, etc) Serve as the expert for social network marketing opportunities Trend emerging media...
TheLadders.com. Posted 54 days ago.
Merkle – New York, NY
for retail, CPG, travel and publishing. With our Social CRM approach, we help clients identify key influencers, ... He/she will effectively work within Merkle Connects (our Social team) to identify and drive specific solutions for their...
Merkle Inc. Posted 7 days ago.
Shell – Houston, TX
product offerings, financial and volume plan delivery and CRM (Customer Relationship Management) strategy and tactics ... knowledge in working with database and implementing CRM programs including direct and database marketing...
Shell. Posted 67 days ago.
Apple – Cupertino, CA
in deploying, enhancing and supporting enterprise packaged CRM Service & Support solution applications like PeopleSoft, ... Phone, e-mail, SMS/text etc.), CTI/ Routing, and Enterprise Social Collaboration tools like Jive preferred Bachelor of...
Apple Inc.. Posted 1 hour ago.
Accenture – Chicago, IL
7+ years overall of IT experience including: 4+ years CRM experience 3+ years IT Architecture experience 3+ years ... CRM Package experience: (Siebel, Salesforce, Dynamics CRM, RightNow) Social/Cross-Channel Customer Experience...
Accenture. Posted 3 hours ago.
ICF International – Vienna, VA
Key Responsibilities: CRM Development tasks * CRM User interface configuration * Business rule ... ASP.NET, Silverlight, WCF Web Services and other Microsoft CRM compatible technologies * Participating in facilitated...
ICF International. Posted 21 days ago.
Numeric – Kansas City, KS
including direct mail, email, SMS (text) and social CRM. The position requires 7+ years experience with direct ... and execution across direct mail, email, mobile, and social CRM : Advanced reporting and analytic experience...
Numeric, LLC. Posted 39 days ago.
Walt Disney – Burbank, CA
preferences across multiple touch-points, with a focus on social media, direct marketing, and product. The CRM intern ... social media channels, general trends in the industry, social media ROI, and Social TV. MBA with a focus in...
The Walt Disney Company. Posted 7 days ago.
Bay Area Techworkers – San Jose, CA
media Increase demand coming through social channels Lead social innovation through effective use of social channels ... analysis for new social media capabilities including social login social scoring social profiling social demand...
Dice. Posted 14 days ago.
Polycom – England, AR
the continuous improvements and focus directed at Polycoms CRM system, Salesforce.com, the EMEA Sales Operations ... Packages & Newsletters in various media: Video clips Social Networking PowerPoint Word Ad hoc requests from Sales...
Polycom. Posted 1 day ago.

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