Social CRM bring together two terms social networking and customer relationship management (CRM) that represent a current and an old-time conflict: The need for an individual employee to first and above all have his own personal and professional contacts and relationships managed in a secluded, personal environment.
An employee, whose daily work involves many customers and would-be business opportunities and leads, has to manage and document his or her relationships with clients for the company’s sake. At the same time this employee needs to dig deep into his or her past history of contacts and relationship.
Tools such as LinkedIn, Plaxo, and Outlook take tiny steps forward but still leave most of the employee’s contacts out of the on-the-job equation. This topic covers the latest trends in social CRM, including tips and best practices on how to manage corporate clients in the social realm.
Social CRM is part of Business Exchange, suggested by Dov Sharon. This topic contains 372 news and 737 blog items. Read updated news, blogs, and resources about Social CRM. Find user-submitted articles and reactions on Social CRM from like-minded professionals.
Job listings related to this topic.
Social CRM: JOBS
Most Active Articles in this Topic
Pivotal Consulting Has the Ability to become A Great Success One fact should always be remembered...
go4articles.tumblr.com. Added on June 1, 2013
Many people now understand that LinkedIn is an important social media tool for business.
compukol.com. Added on February 7, 2013
If you put a lot into LinkedIn, you get a lot out of it too. If you set up your profile with scant...
compukol.com. Added on October 25, 2012
At the heart of social media’s success is the relationship. If you don’t connect to others on a...
compukol.com. Added on February 19, 2013