Data Snapshot: How Consumers Give Feedback, 2012 « Customer Experience Matters

The report can be downloaded for $195 We just published a Temkin Group data snapshot, How Consumers Give Feedback, 2012. Many companies rely in part on “word of mouth” to help publicize their brands and their offerings. This Data Snapshot explores forms of “word of mouth.” Using an online survey, we gathered responses from 10,000…