BAM- Customer Service Done Right- Review

I started out in customer service. Lots of people passionate about social media have some customer service in their background. That’s why I really got into Barry Moltz’s and Mary Jane Grinstead’s book BAM!: Delivering Customer Service in a Self-Service World (amazon affiliate link). It’s a very readable book, broken into very useful chunks, with a recurring theme of “bust-a-myth,” ergo the BAM!...