'First name terms at Starbucks is just not our cup of tea'

Columnist Jane Bradley says of Starbucks baristas in the UK asking customers their name (a new policy): "This Americanized – and personalized – method of customer service is not something which is traditionally well received in Britain, where shoppers generally prefer a more anonymous experience." Really, Brits, it's no big deal! Just give a fake name if you're uncomfortable with...