OPEN THREAD conversation-starter: Starbucks lost a customer over *this*?

A label maker? Customer and former SBUX employee Jamison Combs is upset that his name isn't being handwritten on cups anymore. "So why do I care so much about names on cups?" writes Combs. "Without taking the time to connect with each customer (including writing names on cups), engaging in conversation, and creating a hospitable environment, Starbucks is nothing more than a...