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<title>Strategic Account Management - Business Exchange</title>
<subtitle>Most Active Articles</subtitle>
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<updated>2009-11-23T22:57:21.816-05:00</updated>
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<name>Business Exchange</name>
<email>Business_Exchange@businessweek.com</email>
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<entry>
<title>Delhi Porn Star Call Girl In Hotel With Her Customer</title>
<link href="/strategic-account-management/delhi-porn-star-call-girl-in-hotel-with-her-customer/9047922334083916150-33c4db871dec891233fc0276745c5556/"/>
<id>urn:com:businessweek:bx:article:9047922334083916150-33c4db871dec891233fc0276745c5556</id>
<updated>2009-01-11T01:28:00.000-05:00</updated>
<summary>Delhi Porn Star Call Girl In Hotel With Her Customer. Caps:- CODE. Download:- http://rapidshare.com/files/160033203/D...</summary>
<content type="html">Delhi Porn Star Call Girl In Hotel With Her Customer. Caps:- CODE. Download:- http://rapidshare.com/files/160033203/D...</content>
<source>
<title>DDF New Desi Masala Topics</title>
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<entry>
<title>The Core Strength of Convertible Arbitrage</title>
<link href="/strategic-account-management/the-core-strength-of-convertible-arbitrage/8118358552512833281-56aaf616504e687238692afa74f9fb64/"/>
<id>urn:com:businessweek:bx:article:8118358552512833281-56aaf616504e687238692afa74f9fb64</id>
<updated>2009-10-27T21:02:50.323-04:00</updated>
<summary>The attractiveness of an arbitrage portfolio is that its performance profile is not based on forecasting market directions, but rather on an expected return to fair value of securities. However, many arbitrage strategies contain no driver for return...</summary>
<content type="html">The attractiveness of an arbitrage portfolio is that its performance profile is not based on forecasting market directions, but rather on an expected return to fair value of securities. However, many arbitrage strategies contain no driver for return...</content>
<source>
<title>hedgetracker.com</title>
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<bx:external-link>http://www.hedgetracker.com/article/The-Core-Strength-of-Convertible-Arbitrage</bx:external-link>
<bx:adder>
<bx:fullname>Todd Walker</bx:fullname>
<bx:id>rwienke085</bx:id>
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<entry>
<title>The Work Starts After The Sale Is Completed</title>
<link href="/strategic-account-management/the-work-starts-after-the-sale-is-completed/9485582751077483340-7bc1cfbb5b2866922c63e54763200312/"/>
<id>urn:com:businessweek:bx:article:9485582751077483340-7bc1cfbb5b2866922c63e54763200312</id>
<updated>2009-09-16T20:48:33.811-04:00</updated>
<summary>The work starts after the deal is “closed” because that’s when you start to validate the partnership in the eyes of the customer…</summary>
<content type="html">The work starts after the deal is “closed” because that’s when you start to validate the partnership in the eyes of the customer…</content>
<source>
<title>valeriedennis.com</title>
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<bx:external-link>http://valeriedennis.com/2009/09/10/the-work-starts-after-the-sale-is-completed/</bx:external-link>
<bx:adder>
<bx:fullname>Valerie Dennis</bx:fullname>
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<entry>
<title>Can You Make Tough Love Decisions and Salvage Your Customer Relationship?</title>
<link href="/strategic-account-management/can-you-make-tough-love-decisions-and-salvage-your-customer-relationship/8143496060299914094-dce78322a91d4eba761e762501140c69/"/>
<id>urn:com:businessweek:bx:article:8143496060299914094-dce78322a91d4eba761e762501140c69</id>
<updated>2009-09-09T13:42:10.599-04:00</updated>
<summary>I had a discussion recently about the challenges of organizational disconnect when it comes to “tough love” actions with customers. Can you make tough love decisions and salvage the customer relationship? </summary>
<content type="html">I had a discussion recently about the challenges of organizational disconnect when it comes to “tough love” actions with customers. Can you make tough love decisions and salvage the customer relationship? </content>
<source>
<title>valeriedennis.com</title>
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<bx:adder>
<bx:fullname>Valerie Dennis</bx:fullname>
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<entry>
<title>In a Down Economy, Strategic Accounts is a Growth Engine</title>
<link href="/strategic-account-management/in-a-down-economy-strategic-accounts-is-a-growth-engine/14798910343700629358-9333e3ba29b41cb34bcd0f3af831f533/"/>
<id>urn:com:businessweek:bx:article:14798910343700629358-9333e3ba29b41cb34bcd0f3af831f533</id>
<updated>2008-09-22T11:33:48.926-04:00</updated>
<summary>SAMA&#39;s 2008 Report on Current Trends and Practices in Strategic Account Management brings a wealth of data and insight into the art and science of strategically managing customer relationships. First and foremost, SAM is a growth engine. Whether at the high side of the business cycle or the low side, the survey clearly indicated substantially higher organic growth realized by strategic accounts. </summary>
<content type="html">SAMA&#39;s 2008 Report on Current Trends and Practices in Strategic Account Management brings a wealth of data and insight into the art and science of strategically managing customer relationships. First and foremost, SAM is a growth engine. Whether at the high side of the business cycle or the low side, the survey clearly indicated substantially higher organic growth realized by strategic accounts. </content>
<source>
<title>strategicaccounts.org</title>
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<bx:adder>
<bx:fullname>Katherine Gotsick</bx:fullname>
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<entry>
<title>Creating Growth in a Down Economy: Strategic Account Management Professionals Convene...</title>
<link href="/strategic-account-management/creating-growth-in-a-down-economy-strategic-account-management-professionals-convene/9600597804848095350-c7df26c0860347cffff4df500e7ed301/"/>
<id>urn:com:businessweek:bx:article:9600597804848095350-c7df26c0860347cffff4df500e7ed301</id>
<updated>2009-05-13T03:54:16.926-04:00</updated>
<summary>Creating Growth in a Down Economy: Strategic Account Management Professionals Convene in Hollywood, Florida, to Learn and Share Tactics for Growth During Economically Uncertain Times CHICAGO, May 12 /PRNewswire/ -- In today&#39;s economic climate, businesses</summary>
<content type="html">Creating Growth in a Down Economy: Strategic Account Management Professionals Convene in Hollywood, Florida, to Learn and Share Tactics for Growth During Economically Uncertain Times CHICAGO, May 12 /PRNewswire/ -- In today&#39;s economic climate, businesses</content>
<source>
<title>Reuters</title>
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<entry>
<title>McDonald&#39;s employee, Nigel Haskett, shot while defending a customer...</title>
<link href="/strategic-account-management/mcdonalds-employee-nigel-haskett-shot-while-defending-a-customer/11040389297845091223-4c19898ebcfd3739a7fd1d419bbcc095/"/>
<id>urn:com:businessweek:bx:article:11040389297845091223-4c19898ebcfd3739a7fd1d419bbcc095</id>
<updated>2009-02-23T04:47:00.000-05:00</updated>
<summary></summary>
<content type="html"></content>
<source>
<title>Democratic Underground - Viewing Threads in Political Videos</title>
</source>
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<entry>
<title>Managing Global Accounts -- From Harvard Business Review</title>
<link href="/strategic-account-management/managing-global-accounts----from-harvard-business-review/1639797824845754752-d91f11c42cf780389916790290915563/"/>
<id>urn:com:businessweek:bx:article:1639797824845754752-d91f11c42cf780389916790290915563</id>
<updated>2008-09-15T12:06:28.300-04:00</updated>
<summary>Designing programs to serve global accounts has been a painful and often unprofitable art. You can turn it into a science that benefits both you and your customer. By George Yip and Audrey Bink</summary>
<content type="html">Designing programs to serve global accounts has been a painful and often unprofitable art. You can turn it into a science that benefits both you and your customer. By George Yip and Audrey Bink</content>
<source>
<title>harvardbusiness.com</title>
</source>
<bx:external-link>http://www.harvardbusiness.com/hbsp/hbr/articles/article.jsp?articleID=R0709G&amp;ml_action=get-article&amp;print=true</bx:external-link>
<bx:adder>
<bx:fullname>Tony Monterastelli</bx:fullname>
<bx:id>tmonterastelli514</bx:id>
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<entry>
<title>Not All Customers Are Alike</title>
<link href="/strategic-account-management/not-all-customers-are-alike/16496206044166726901-30af1b0cd140aa5da353e7a1ff3d9baa/"/>
<id>urn:com:businessweek:bx:article:16496206044166726901-30af1b0cd140aa5da353e7a1ff3d9baa</id>
<updated>2009-07-04T13:45:26.752-04:00</updated>
<summary>Author: Valerie Dennis Not all customers are alike. And there may be some that you just don’t like. But for the purpose of today’s discussion, we’ll stick to the first statement. Given the fact that your customers are diverse, your sales structure...</summary>
<content type="html">Author: Valerie Dennis Not all customers are alike. And there may be some that you just don’t like. But for the purpose of today’s discussion, we’ll stick to the first statement. Given the fact that your customers are diverse, your sales structure...</content>
<source>
<title>peakvizn.wordpress.com</title>
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<bx:external-link>http://peakvizn.wordpress.com/2009/06/29/not-all-customers-are-alike/</bx:external-link>
<bx:adder>
<bx:fullname>Valerie Dennis</bx:fullname>
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<entry>
<title>Can I make a customer order page in iWeb?</title>
<link href="/strategic-account-management/can-i-make-a-customer-order-page-in-iweb/16728421496856355697-17fe5eb0caa2655fd92b8bb7dedd159a/"/>
<id>urn:com:businessweek:bx:article:16728421496856355697-17fe5eb0caa2655fd92b8bb7dedd159a</id>
<updated>2009-03-20T12:10:00.000-04:00</updated>
<summary>Forum: Web Design and Hosting Posted By: angiea949 Post Time: 03-20-2009 at 12:06 PM...</summary>
<content type="html">Forum: Web Design and Hosting Posted By: angiea949 Post Time: 03-20-2009 at 12:06 PM...</content>
<source>
<title>Mac-Forums.com</title>
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<entry>
<title>The key to success is excellent project management</title>
<link href="/strategic-account-management/the-key-to-success-is-excellent-project-management/11937586619436780631-1eb81d9952dcf6a614692d98f6b33bfe/"/>
<id>urn:com:businessweek:bx:article:11937586619436780631-1eb81d9952dcf6a614692d98f6b33bfe</id>
<updated>2009-05-20T11:42:51.259-04:00</updated>
<summary>The Franchise Magazine&#39;s article, &quot;The key to success is excellent project management&quot; reports that, first-rate organisational skills and an entrepreneurial spirit are the key attributes needed to become a successful franchise owner.
</summary>
<content type="html">The Franchise Magazine&#39;s article, &quot;The key to success is excellent project management&quot; reports that, first-rate organisational skills and an entrepreneurial spirit are the key attributes needed to become a successful franchise owner.
</content>
<source>
<title>pwwbca.blogspot.com</title>
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<bx:external-link>http://pwwbca.blogspot.com/2009/05/key-to-success-is-excellent-project.html</bx:external-link>
<bx:adder>
<bx:fullname>Melissa Sundaram</bx:fullname>
<bx:id>msundaram394</bx:id>
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<entry>
<title>Business big shot: Sadeq Sayeed</title>
<link href="/strategic-account-management/business-big-shot-sadeq-sayeed/8042523610679143960-5f65f5f161d1b04fb9be2211737f6463/"/>
<id>urn:com:businessweek:bx:article:8042523610679143960-5f65f5f161d1b04fb9be2211737f6463</id>
<updated>2008-12-21T05:57:00.000-05:00</updated>
<summary>He applauds many attributes of the old Lehman culture - the intelligence, the talent, the systems and the customer focus. What they built here was spectacular. All I can say is: Thank you for letting me take it away for nothing.&#39; He has also been</summary>
<content type="html">He applauds many attributes of the old Lehman culture - the intelligence, the talent, the systems and the customer focus. What they built here was spectacular. All I can say is: Thank you for letting me take it away for nothing.&#39; He has also been</content>
<source>
<title>The Times</title>
</source>
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<entry>
<title>Asian Randi Giving Great Handjob &amp; Then Having Sex With Her...</title>
<link href="/strategic-account-management/asian-randi-giving-great-handjob--then-having-sex-with-her/17522807050817655996-b1f1ca58631cca8e78896311bb1ccced/"/>
<id>urn:com:businessweek:bx:article:17522807050817655996-b1f1ca58631cca8e78896311bb1ccced</id>
<updated>2009-05-04T03:16:00.000-04:00</updated>
<summary>Asian randi Giving Great Handjob &amp; Then Having Sex With Her Customer! Caps:- CODE. Download:- http://www.hotindia.info/ffh/download.p...</summary>
<content type="html">Asian randi Giving Great Handjob &amp; Then Having Sex With Her Customer! Caps:- CODE. Download:- http://www.hotindia.info/ffh/download.p...</content>
<source>
<title>DDF New Desi Masala Topics</title>
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<entry>
<title>Customer proves Best Buy&#39;s accidental damage warranty is a scam</title>
<link href="/strategic-account-management/customer-proves-best-buys-accidental-damage-warranty-is-a-scam/10998774531919302379-15639a1980fc0609c12d51d5d416481b/"/>
<id>urn:com:businessweek:bx:article:10998774531919302379-15639a1980fc0609c12d51d5d416481b</id>
<updated>2008-11-05T00:40:00.000-05:00</updated>
<summary>Read the small print, folks!</summary>
<content type="html">Read the small print, folks!</content>
<source>
<title>Boing Boing Gadgets</title>
</source>
<bx:external-link>http://feeds.feedburner.com/~r/boingboing/gadgets/~3/442880189/customer-proves-best.html</bx:external-link>
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<entry>
<title>Customer Lifecycle, LLC Launches Marketing and Research Consulting...</title>
<link href="/strategic-account-management/customer-lifecycle-llc-launches-marketing-and-research-consulting/8406278907457902435-3a8a61bfdc61a35eca79215e3bc6ffcb/"/>
<id>urn:com:businessweek:bx:article:8406278907457902435-3a8a61bfdc61a35eca79215e3bc6ffcb</id>
<updated>2009-01-26T02:58:00.000-05:00</updated>
<summary>Customer Lifecycle, LLC launched today, is a marketing and research consulting company that assists large and small Business-to-Business companies</summary>
<content type="html">Customer Lifecycle, LLC launched today, is a marketing and research consulting company that assists large and small Business-to-Business companies</content>
<source>
<title>PRWeb: Technology Telecommunications</title>
</source>
<bx:external-link>http://www.prweb.com/releases/2009/01/prweb1906094.htm</bx:external-link>
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<entry>
<title>Verizon Business Solutions Provide BEST&#39;s Global Mobile Workers With Access to Key...</title>
<link href="/strategic-account-management/verizon-business-solutions-provide-bests-global-mobile-workers-with-access-to-key/4395907652729161115-ae2514d5c174f30009e8fe5a08a9bd8c/"/>
<id>urn:com:businessweek:bx:article:4395907652729161115-ae2514d5c174f30009e8fe5a08a9bd8c</id>
<updated>2009-02-12T03:30:00.000-05:00</updated>
<summary>focus on our customers wherever we are in the world - and in today&#39;s business environment, that customer focus is absolutely key to business success.&#39; The BEST global network is built on MPLS-based Verizon Private IP, which provides secure, dedicated</summary>
<content type="html">focus on our customers wherever we are in the world - and in today&#39;s business environment, that customer focus is absolutely key to business success.&#39; The BEST global network is built on MPLS-based Verizon Private IP, which provides secure, dedicated</content>
<source>
<title>Reuters</title>
</source>
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<entry>
<title>Customer gives verizon a math lesson. Must see.</title>
<link href="/strategic-account-management/customer-gives-verizon-a-math-lesson-must-see/14704018671263880744-5d59a432fda467329cbb9c3e9c8a895a/"/>
<id>urn:com:businessweek:bx:article:14704018671263880744-5d59a432fda467329cbb9c3e9c8a895a</id>
<updated>2009-02-01T02:46:00.000-05:00</updated>
<summary>Customer gives verizon a math lesson. Must see.</summary>
<content type="html">Customer gives verizon a math lesson. Must see.</content>
<source>
<title>Simpy Links RSS Feed</title>
</source>
<bx:external-link>http://www.wimp.com/mathhelp</bx:external-link>
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<entry>
<title>Two CEOs, One Customer-Responsive Strategy</title>
<link href="/strategic-account-management/two-ceos-one-customer-responsive-strategy/11540295644172250781-4a283c3ad802c3c93eb10b9373fe8476/"/>
<id>urn:com:businessweek:bx:article:11540295644172250781-4a283c3ad802c3c93eb10b9373fe8476</id>
<updated>2009-01-10T20:11:00.000-05:00</updated>
<summary>best customer experience possible. This document captured his philosophy on a variety of critical management issues like teamwork, customer focus, quality, engagement, leadership, culture, competitiveness and communications. Hassan prepared his treatise</summary>
<content type="html">best customer experience possible. This document captured his philosophy on a variety of critical management issues like teamwork, customer focus, quality, engagement, leadership, culture, competitiveness and communications. Hassan prepared his treatise</content>
<source>
<title>E-Commerce Times</title>
</source>
<bx:external-link>http://c.moreover.com/click/here.pl?r1765590473&amp;f=9791</bx:external-link>
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<entry>
<title>Cash Flow Is Oxygen in Turbulent Times</title>
<link href="/strategic-account-management/cash-flow-is-oxygen-in-turbulent-times/14351690860953947322-d0eba33ad108ba4f0b3512dccd64db50/"/>
<id>urn:com:businessweek:bx:article:14351690860953947322-d0eba33ad108ba4f0b3512dccd64db50</id>
<updated>2009-04-09T00:06:00.000-04:00</updated>
<summary>Hammering customers to pay earlier or making suppliers wait longer for their money, for example, will only undermine collaborative relationships and partnerships. Leading companies are leveraging the current economic predicament to solidify sustainable</summary>
<content type="html">Hammering customers to pay earlier or making suppliers wait longer for their money, for example, will only undermine collaborative relationships and partnerships. Leading companies are leveraging the current economic predicament to solidify sustainable</content>
<source>
<title>CFO.com</title>
</source>
<bx:external-link>http://c.moreover.com/click/here.pl?r1914363641&amp;f=9791</bx:external-link>
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<entry>
<title>Firstsource undertakes major revamp</title>
<link href="/strategic-account-management/firstsource-undertakes-major-revamp/17335731817968585092-f764ab2b438671b28e7321faa2c96e41/"/>
<id>urn:com:businessweek:bx:article:17335731817968585092-f764ab2b438671b28e7321faa2c96e41</id>
<updated>2009-04-05T02:25:00.000-04:00</updated>
<summary>a major restructuring resulting in the creation of four verticals with a separate chief, designed to facilitate better customer focus, develop domain expertise and optimise efficiencies, a top company official said. &#39;The four verticals are</summary>
<content type="html">a major restructuring resulting in the creation of four verticals with a separate chief, designed to facilitate better customer focus, develop domain expertise and optimise efficiencies, a top company official said. &#39;The four verticals are</content>
<source>
<title>The Hindu</title>
</source>
<bx:external-link>http://c.moreover.com/click/here.pl?r1906182717&amp;f=9791</bx:external-link>
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<entry>
<title>D&amp;M Holdings Names Yvonne Hao as CEO and Announces Other Organizational Changes</title>
<link href="/strategic-account-management/dm-holdings-names-yvonne-hao-as-ceo-and-announces-other-organizational-changes/6722175695949316714-7498c6ef3baa556a20d3c7182bd05e34/"/>
<id>urn:com:businessweek:bx:article:6722175695949316714-7498c6ef3baa556a20d3c7182bd05e34</id>
<updated>2009-03-24T07:14:00.000-04:00</updated>
<summary>and proven leader of global businesses who brings strong consumer electronics and operations experience - as well as customer focus - to D&amp;M,&#39; Evans continued. Hao was most recently an Executive Vice President at Bain Capital, and in addition to her</summary>
<content type="html">and proven leader of global businesses who brings strong consumer electronics and operations experience - as well as customer focus - to D&amp;M,&#39; Evans continued. Hao was most recently an Executive Vice President at Bain Capital, and in addition to her</content>
<source>
<title>MarketWatch</title>
</source>
<bx:external-link>http://c.moreover.com/click/here.pl?r1885574309&amp;f=9791</bx:external-link>
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<entry>
<title>How to Profit From a Better Virtual Customer Environment&#39;</title>
<link href="/strategic-account-management/how-to-profit-from-a-better-virtual-customer-environment/17958376178083347328-c66384fbe1bb4d2aa2169950a0442f24/"/>
<id>urn:com:businessweek:bx:article:17958376178083347328-c66384fbe1bb4d2aa2169950a0442f24</id>
<updated>2009-02-10T16:37:00.000-05:00</updated>
<summary>R E P R I N T N U M B E R 4 9 3 1 3. Satish Nambisan and Priya Nambisan ...</summary>
<content type="html">R E P R I N T N U M B E R 4 9 3 1 3. Satish Nambisan and Priya Nambisan ...</content>
<source>
<title>web search based upon del.icio.us tags</title>
</source>
<bx:external-link>http://sloanreview.mit.edu/the-magazine/files/pdfs/49313SxW.pdf</bx:external-link>
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<entry>
<title>HBR: What is a free customer worth? Armchair calculations of...</title>
<link href="/strategic-account-management/hbr-what-is-a-free-customer-worth-armchair-calculations-of/1086922607252683507-24f6abf0d353495b43edebdec04fffee/"/>
<id>urn:com:businessweek:bx:article:1086922607252683507-24f6abf0d353495b43edebdec04fffee</id>
<updated>2008-12-09T22:06:00.000-05:00</updated>
<summary>Comments...</summary>
<content type="html">Comments...</content>
<source>
<title>New Mogul</title>
</source>
<bx:external-link>http://dl.getdropbox.com/u/1750/What%20is%20a%20free%20customer%20worth%3F%20Armchair%20calculations%20of%20nonpaying%20customers%27%20value%20can%20lead%20to%20flawed%20strategies-www.newmogul.com.pdf</bx:external-link>
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<entry>
<title>Sun&#39;s Customer Engineering Conference 2008</title>
<link href="/strategic-account-management/suns-customer-engineering-conference-2008/6504406474896140674-05c46ac1edbeb3b6d1a662b2dd2b10ca/"/>
<id>urn:com:businessweek:bx:article:6504406474896140674-05c46ac1edbeb3b6d1a662b2dd2b10ca</id>
<updated>2008-09-23T07:00:00.000-04:00</updated>
<summary>2000 Sun Customer Engineers and 200 Sun Partners will gather from across the world at the Paris Hotel in Las Vegas, Nevada for the Customer...</summary>
<content type="html">2000 Sun Customer Engineers and 200 Sun Partners will gather from across the world at the Paris Hotel in Las Vegas, Nevada for the Customer...</content>
<source>
<title>Sun Bloggers</title>
</source>
<bx:external-link>http://blogs.sun.com/gseDivas/entry/sun_s_customer_engineering_conference</bx:external-link>
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<entry>
<title>Will Economic Concerns Affect Your Innovation Strategy?</title>
<link href="/strategic-account-management/will-economic-concerns-affect-your-innovation-strategy/7708940521410066135-a363ce38cf54e6c699d6ab49d282eba3/"/>
<id>urn:com:businessweek:bx:article:7708940521410066135-a363ce38cf54e6c699d6ab49d282eba3</id>
<updated>2008-10-15T15:50:30.947-04:00</updated>
<summary>The current economic situation will play a pivotal role in today’s innovation process. James Toddhunter has posted a survey that asks the following question, “Given global economic concerns, what is your organization doing about innovation?” at Innovating To Win. It will be interesting to see the results of the survey, do you think that most companies will play it safe and pull back from investing in innovation processes or will corporations look towards innovation to lead the way through turbulent times? Take a second to cast your vote here. </summary>
<content type="html">The current economic situation will play a pivotal role in today’s innovation process. James Toddhunter has posted a survey that asks the following question, “Given global economic concerns, what is your organization doing about innovation?” at Innovating To Win. It will be interesting to see the results of the survey, do you think that most companies will play it safe and pull back from investing in innovation processes or will corporations look towards innovation to lead the way through turbulent times? Take a second to cast your vote here. </content>
<source>
<title>frontendofinnovation.blogspot.com</title>
</source>
<bx:external-link>http://frontendofinnovation.blogspot.com/</bx:external-link>
<bx:adder>
<bx:fullname>Melissa Sundaram</bx:fullname>
<bx:id>msundaram394</bx:id>
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