How Are BPO Providers Bringing Innovation to Customer Relationships?

Interview with Pawan Sharma, President of KPIT Cummins Global Business Solutions. Each month, SSON is putting a BPO provider under the spotlight, asking them to explain how they are bringing innovation to their clients - a frequent criticism from the buy-side. KPIT’s Pawan Sharma brings an interesting angle to this debate, centered on the maturity index of some of KPIT’s customers...