PRESENTATION: Measuring Customer Satisfaction, Meeting Expectations & Continuing to Deliver Value

Wal-Mart received the runner-up award for 'Best New Captive Services Delivery' at the 13th annual Shared Services Week in Orlando. Michael Lockard shared insight on how Wal-Mart Finance Shared Services continues to deliver valuable financial services to Wal-Mart’s business and support units at a competitive cost and quality.