What makes a great outsourcing contract?

It takes two to tango… and it takes plenty more than that to ensure a successful outsourcing relationship. Collaboration, co-operation and bucket-loads of good old-fashioned hard work are the order of the day when it comes to creating the perfect outsourcing deal - and, as those who’ve gone through it will agree, you should expect plenty of teething troubles and unforeseen gremlins even in the...