PetSmart: Remain the teacher’s pet or get sent to the dog house?

The following post on global strategy is by Thunderbird students Carolina Samudio, Sean Kelly, David Doane, Brian Dwyer, Amy Boyer and Gonzalo Ariceta Business people are quick to point out that success leads to complacency and complacency leads to failure. At PetSmart, years of uncontested success appears to be leading the company into this very situation. [...]...