Most Active Articles 2009-11-24T02:05:40.376-05:00 Business Exchange Business_Exchange@businessweek.com urn:com:businessweek:bx:topic:most-active:united-airlines Ismael Seguban iseguban869 urn:com:businessweek:bx:article:18162719906572169894-af9d0362cc0b0a1ceb097ec8c2f29870 2009-11-17T16:14:21.998-05:00

By Thomas Frank, USA TODAY WASHINGTON — Thousands of airplane maintenance shops in the U.S. and abroad would get increased scrutiny to make sure they are not easy prey for terrorists looking to sabotage U.S. jets during routine repairs, a government...

By Thomas Frank, USA TODAY WASHINGTON — Thousands of airplane maintenance shops in the U.S. and abroad would get increased scrutiny to make sure they are not easy prey for terrorists looking to sabotage U.S. jets during routine repairs, a government... http://www.usatoday.com/travel/flights/2009-11-16-repairs_N.htm Jon Anne Doty jdoty792 3 1 0 2 urn:com:businessweek:bx:article:15702463233176272952-49770c24077366e338e288b11caa994b 2009-11-15T18:32:09.532-05:00

When I first went to Dallas for six weeks of training with American Eagle, my instructor, Sandy, walked in the classroom and announced, ” Welcome to AMR. You have just given up your right to have a bad day.” What?! Her point was that if you have...

When I first went to Dallas for six weeks of training with American Eagle, my instructor, Sandy, walked in the classroom and announced, ” Welcome to AMR. You have just given up your right to have a bad day.” What?! Her point was that if you have... http://www.planeconversations.com/2009/11/15/tales-from-the-ticket-counter-a-sucker-for-good-customer-service/ Jon Anne Doty jdoty792 1 1 0 0 urn:com:businessweek:bx:article:8357676322079496628-55cf1ac4fe594e4d754a1bdf203daf8b 2009-11-12T15:50:17.652-05:00

More than 200 vagabond business travelers, peripatetic frequent-flier-mile addicts and aviation enthusiasts did just that last week. Over four days, they traveled from the U.S. to Germany, Norway and France to meet with executives, pilots and...

More than 200 vagabond business travelers, peripatetic frequent-flier-mile addicts and aviation enthusiasts did just that last week. Over four days, they traveled from the U.S. to Germany, Norway and France to meet with executives, pilots and... http://online.wsj.com/article/SB10001424052748703808904574529622404278810.html?mod=dist_smartbrief Jon Anne Doty jdoty792 2 2 0 0 urn:com:businessweek:bx:article:14084747108234718507-102e163f3c575f65063378fd8837e475 2009-11-08T12:57:23.844-05:00

I once performed a magic trick with a dalmatian, a large dog kennel and the aft cargo compartment of a Jetstream aircraft. The door to the cargo compartment measured 26.5″ X 35″. The large dog kennel measured 36″ X 24″ X 26″. The dalmatian was,...

I once performed a magic trick with a dalmatian, a large dog kennel and the aft cargo compartment of a Jetstream aircraft. The door to the cargo compartment measured 26.5″ X 35″. The large dog kennel measured 36″ X 24″ X 26″. The dalmatian was,... http://www.planeconversations.com/2009/11/08/takes-from-the-ticket-counter-when-pigs-fly/ Jon Anne Doty jdoty792 1 1 0 0 urn:com:businessweek:bx:article:8538961523897123467-7eaa8696c2f56d2ca53181b540546827 2009-11-05T08:22:38.275-05:00

Jane L. Levere discusses the plummeting demand for business and first class travel seats on the world’s major airlines. The recession we have been in for the last 6 quarters has forced most of us to rethink the value proposition of every dollar we...

Jane L. Levere discusses the plummeting demand for business and first class travel seats on the world’s major airlines. The recession we have been in for the last 6 quarters has forced most of us to rethink the value proposition of every dollar we... http://www.planeconversations.com/2009/11/05/demand-for-business-class-travel-airline-style-plummets/ Jon Anne Doty jdoty792 3 3 0 0 urn:com:businessweek:bx:article:6174578980896810251-e009772a99eb452c8c149a0e83a06417 2009-11-01T08:23:52.094-05:00

“Sir! Your zipper’s undone and your balls are falling out.” As God is my witness, that statement was uttered by an agent in Jackson, MS, and, no, it wasn’t me. A passenger checking his golf bag had not secured all of the pockets and was in the...

“Sir! Your zipper’s undone and your balls are falling out.” As God is my witness, that statement was uttered by an agent in Jackson, MS, and, no, it wasn’t me. A passenger checking his golf bag had not secured all of the pockets and was in the... http://www.planeconversations.com/2009/11/01/tales-from-the-ticket-counter-baggage-blues/ Jon Anne Doty jdoty792 5 5 0 0 urn:com:businessweek:bx:article:4084163726664180839-7bda86640eeb404fd26149291e457a9b 2009-05-26T07:45:50.144-04:00

United Airlines is the latest carrier to jump on the Twitter trend and has introduced special fares available only to the people who follow the airline's Tweets. United formally introduced "Twares," or Twitter-only fares, on May 21, although followers of the carrier's feed knew plans were in the offing. On May 15, its feed, @UnitedAirlines, announced that it had winnowed down the names for the special fares to two finalists, "Twares" and "TwipDeals." The winning name, "Twares" was announced on May 18, with the teaser, "Be on the lookout soon for when Twares will be inaugurated." The formal launch was May 21.

United Airlines is the latest carrier to jump on the Twitter trend and has introduced special fares available only to the people who follow the airline's Tweets. United formally introduced "Twares," or Twitter-only fares, on May 21, although followers of the carrier's feed knew plans were in the offing. On May 15, its feed, @UnitedAirlines, announced that it had winnowed down the names for the special fares to two finalists, "Twares" and "TwipDeals." The winning name, "Twares" was announced on May 18, with the teaser, "Be on the lookout soon for when Twares will be inaugurated." The formal launch was May 21. http://www.aviationweek.com/aw/generic/story.jsp?id=news/TWARE052209.xml&headline=With%20Twares,%20United%20Tweets%20To%20Next%20Level&channel=comm Benet Wilson bwilson034 69 68 0 1 urn:com:businessweek:bx:article:5410986058690806057-3980c7943dbf8cc3de543af165a16a52 2009-10-28T08:01:51.954-04:00

An August 27 article by Travel Weekly states that “Business travel is a discretionary expense.” The article quotes President Clinton’s speech to the National Business Travel Association, saying that “the government shouldn’t be bad-mouthing it,” he...

An August 27 article by Travel Weekly states that “Business travel is a discretionary expense.” The article quotes President Clinton’s speech to the National Business Travel Association, saying that “the government shouldn’t be bad-mouthing it,” he... http://www.planeconversations.com/2009/10/28/is-there-still-a-need-for-business-travel/ Jon Anne Doty jdoty792 1 1 0 0 urn:com:businessweek:bx:article:4566528368092001049-4f05975d2f2d731345c27ff1e1c41b62 2009-10-24T09:18:25.224-04:00

“Good morning, ladies and gentlemen and welcome to American Eagle flight (whatever the flight number was) with non-stop service to Nashville, TN (Raleigh, NC, Chicago, IL, Dallas, TX, take your pick).” If I just had a nickel for every time I spoke...

“Good morning, ladies and gentlemen and welcome to American Eagle flight (whatever the flight number was) with non-stop service to Nashville, TN (Raleigh, NC, Chicago, IL, Dallas, TX, take your pick).” If I just had a nickel for every time I spoke... http://www.planeconversations.com/2009/10/24/tales-from-the-ticket-counter-welcome-aboard/ Jon Anne Doty jdoty792 2 2 0 0 urn:com:businessweek:bx:article:12964186415946005585-493c931b9253fc94120ccd2dc98ea886 2009-10-25T08:42:51.683-04:00

I wish I could tell you how many times I’ve taken a bag from a late passenger, ridden down the bag belt with it and run with it out to...

I wish I could tell you how many times I’ve taken a bag from a late passenger, ridden down the bag belt with it and run with it out to... http://www.planeconversations.com/2009/10/25/tales-from-the-ticket-counter-get-me-to-the-gate-on-time/ Jon Anne Doty jdoty792 0 0 0 0 urn:com:businessweek:bx:article:9013797452485764291-ba6d772c11ac463eccc928d649a82986 2009-04-22T11:19:16.940-04:00

Has the recession-wracked U.S. airline industry hit bottom yet? Delta Air Lines and United parent UAL offered somewhat different views as they both reported quarterly earnings Tuesday, The Wall Street Journal’s Mike Esterl reports. “The revenue...

Has the recession-wracked U.S. airline industry hit bottom yet? Delta Air Lines and United parent UAL offered somewhat different views as they both reported quarterly earnings Tuesday, The Wall Street Journal’s Mike Esterl reports. “The revenue... http://blogs.wsj.com/middleseat/2009/04/22/airlines-hitting-bottom-delta-offers-mild-hope-ual-less-rosy/ Benet Wilson bwilson034 32 31 0 1 urn:com:businessweek:bx:article:5619385939552727321-1cea761b41f4d7518c72ed43f13e57c7 2009-04-15T12:24:59.214-04:00

If "beefy" or "curvy" describes you, here is a word of warning: United Airlines will begin aggressively enforcing a new policy that allows it to charge heavier passengers twice to fly.

If "beefy" or "curvy" describes you, here is a word of warning: United Airlines will begin aggressively enforcing a new policy that allows it to charge heavier passengers twice to fly. http://cbs2chicago.com/business/united.overweight.passengers.2.985271.html Benet Wilson bwilson034 25 23 1 1 urn:com:businessweek:bx:article:16612547372890344028-85a58ce17b15dad8a8c10df801e92dea 2009-03-30T03:10:00.000-04:00

UALPAPAE) and the Air Line Pilots Association (ALPA), which fights for the rights of pilots at UAL's United Airlines and other carriers. 'When it comes to its pilot members, ALPA is a major champion of the pilots' rights to fair labor practices,' said

UALPAPAE) and the Air Line Pilots Association (ALPA), which fights for the rights of pilots at UAL's United Airlines and other carriers. 'When it comes to its pilot members, ALPA is a major champion of the pilots' rights to fair labor practices,' said http://c.moreover.com/click/here.pl?r1895454907&f=9791 32 32 0 0 urn:com:businessweek:bx:article:2282119829974344635-e22407f7a3535bd05d78218798400a6d 2009-03-20T07:20:00.000-04:00

father of two was acting as First Officer when he was arrested on the flight deck of a United Airlines plane preparing to take off for San Francisco. Police, called in by worried ground staff, breathalysed him and he was led off Flight 955 in front of

father of two was acting as First Officer when he was arrested on the flight deck of a United Airlines plane preparing to take off for San Francisco. Police, called in by worried ground staff, breathalysed him and he was led off Flight 955 in front of http://c.moreover.com/click/here.pl?r1879497091&f=9791 27 27 0 0 urn:com:businessweek:bx:article:6269487847144796818-190fa50e93685a91895383feaa135d08 2009-04-08T12:53:56.635-04:00

The parent company of United Airlines is considering moving operations from a longtime location it owns in Elk Grove Township, where the company has more than 1 million square feet of office space.

The parent company of United Airlines is considering moving operations from a longtime location it owns in Elk Grove Township, where the company has more than 1 million square feet of office space. http://www.chicagorealestatedaily.com/cgi-bin/news.pl?id=33595 Benet Wilson bwilson034 22 21 0 1 urn:com:businessweek:bx:article:7986408866036379790-69989acd723b23f5d144b675425e7cd9 2009-03-23T11:24:00.000-04:00

United Airlines has settled a sexual harassment lawsuit filed by an ex-pilot who said she found pornography in airplane cockpits.

United Airlines has settled a sexual harassment lawsuit filed by an ex-pilot who said she found pornography in airplane cockpits. http://feeds.foxnews.com/~r/foxnews/national/~3/TRnZk6Gm840/0,2933,510142,00.html 22 22 0 0 urn:com:businessweek:bx:article:14985013621258525418-f397e4f6a914efac4cba4adefa023228 2009-04-13T13:48:28.361-04:00

Mike rushed his girlfriend to the airport to catch a flight to see her dying mother, only to watch her miss the flight because United Airline's ticketing agent refused to help because "it was time for her to go on her break."

Mike rushed his girlfriend to the airport to catch a flight to see her dying mother, only to watch her miss the flight because United Airline's ticketing agent refused to help because "it was time for her to go on her break." http://consumerist.com/5206545/united-airlines-wont-help-rush-you-to-your-dying-mothers-bedside-because-its-time-for-the-ticketing-agents-break Benet Wilson bwilson034 12 11 0 1 urn:com:businessweek:bx:article:4303244433740782007-aaaab3eca160ffd5fa6b91a20eb77b50 2009-05-15T10:39:38.478-04:00

United Airlines today said its baggage fees at the airport would be raised by $5 a bag to $20 for the first bag and $30 for the second bag. But travelers can keep paying the current price if they pay bag fees online.

United Airlines today said its baggage fees at the airport would be raised by $5 a bag to $20 for the first bag and $30 for the second bag. But travelers can keep paying the current price if they pay bag fees online. http://blogs.wsj.com/middleseat/2009/05/13/united-joins-us-airways-in-raising-airport-baggage-fees/ Benet Wilson bwilson034 8 7 0 1 urn:com:businessweek:bx:article:10057025868544082880-e542eac39ba26c4ce4c0f3d010df9253 2009-03-25T12:12:00.000-04:00

It now takes fewer redeemable miles for qualifying roundtrip travel between the United States and Europe on any United Airlines-marketed and

It now takes fewer redeemable miles for qualifying roundtrip travel between the United States and Europe on any United Airlines-marketed and http://boardingarea.com/blogs/pointswizard/2009/03/25/wed25-2/ 15 15 0 0 urn:com:businessweek:bx:article:15967915260603109974-b3bd068b872440cc86333746ad50f806 2009-03-23T16:03:00.000-04:00

Airlines for Mileage Plus frequent flier members to earn double elite qualification miles on United Airlines flights and Continental Airlines...

Airlines for Mileage Plus frequent flier members to earn double elite qualification miles on United Airlines flights and Continental Airlines... http://boardingarea.com/blogs/thegate/2009/03/23/attain-elite-status-twice-as-fast-on-northwest-airlines-and-delta-air-lines/ 13 13 0 0 urn:com:businessweek:bx:article:5907981111531865058-1f3d1e927ae004aac0d7e5121aed6328 2009-05-21T08:00:24.803-04:00

Pilots at United Airlines on Tuesday called on the U.S. government to delay the granting of antitrust immunity that would allow Continental Airlines Inc (CAL.N) and their carrier to cooperate in marketing routes and pricing, saying it could result in the loss of U.S. jobs.

Pilots at United Airlines on Tuesday called on the U.S. government to delay the granting of antitrust immunity that would allow Continental Airlines Inc (CAL.N) and their carrier to cooperate in marketing routes and pricing, saying it could result in the loss of U.S. jobs. http://www.reuters.com/article/rbssIndustryMaterialsUtilitiesNews/idUSN1946281720090520 Benet Wilson bwilson034 4 3 0 1 urn:com:businessweek:bx:article:18416804663850787038-e7edb066e2f282749fd68806a68a047b 2009-07-11T20:24:22.389-04:00

An update by Ad Age of the "United broke guitars" story. United said it's listening. Happy ending of sorts. Another example of the squeaky wheel gets the grease, but one has to wonder why it has to come to this to receive better customer service. Do you think companies can/should do better?

An update by Ad Age of the "United broke guitars" story. United said it's listening. Happy ending of sorts. Another example of the squeaky wheel gets the grease, but one has to wonder why it has to come to this to receive better customer service. Do you think companies can/should do better? http://adage.com/adages/post?article_id=137817 Thomas Huynh thuynh381 1 0 0 1 urn:com:businessweek:bx:article:14148309856714649043-75c181c9f55a5efcb71095a45a3ec062 2009-07-09T09:26:04.361-04:00

So I wake up this morning and have a cup of coffee while I'm scanning what's on my Google Reader. My reader covers aviation, social media and journalism topics. A blog post from the Nieman Journalism Lab caught my eye: "How viral culture is changing how we learn, share, create, and interact," by Bill Wasik.

So I wake up this morning and have a cup of coffee while I'm scanning what's on my Google Reader. My reader covers aviation, social media and journalism topics. A blog post from the Nieman Journalism Lab caught my eye: "How viral culture is changing how we learn, share, create, and interact," by Bill Wasik. http://www.aviationweek.com/aw/blogs/commercial_aviation/ThingsWithWings/index.jsp?plckController=Blog&plckScript=blogScript&plckElementId=blogDest&plckBlogPage=BlogViewPost&plckPostId=Blog%3a7a78f54e-b3dd-4fa6-ae6e-dff2ffd7bdbbPost%3aa4e8ba09-2f49-4152-a158-04dc14892ace Benet Wilson bwilson034 1 0 0 1 urn:com:businessweek:bx:article:2119947944409569342-9871587aac12238acb92d0c71bafd3c7 2009-06-05T17:19:09.172-04:00

I pulled together a story last night for our web site (story link here) on United Airlines’ plans to discuss a potential $10 billion aircraft order with Boeing and Airbus. The majority of the other media portrayed it as the latest example of a large corporation exploiting the recession to win huge bargains on purchases from weakened suppliers. The media also took the line that United CEO Glenn Tilton, who had wisely held back when other airlines were bidding up prices for new planes at the height of the bubble, was shrewdly moving in to buy aircraft now that Boeing and Airbus were already staring at massive cancellations and would be willing to bargain.

I pulled together a story last night for our web site (story link here) on United Airlines’ plans to discuss a potential $10 billion aircraft order with Boeing and Airbus. The majority of the other media portrayed it as the latest example of a large corporation exploiting the recession to win huge bargains on purchases from weakened suppliers. The media also took the line that United CEO Glenn Tilton, who had wisely held back when other airlines were bidding up prices for new planes at the height of the bubble, was shrewdly moving in to buy aircraft now that Boeing and Airbus were already staring at massive cancellations and would be willing to bargain. http://www.businessweek.com/lifestyle/travelers_check/archives/2009/06/i_pulled_togeth.html Benet Wilson bwilson034 4 3 0 1 urn:com:businessweek:bx:article:2553148220157122807-6b63d8ea74a780158b960926d5dc9298 2009-05-04T12:16:07.468-04:00

Airlines have cut out just about every perk imaginable, but for now, you'll still find an in-flight magazine in the seat pocket in front of you, tucked between the barf bag and SkyMall catalog. As a service to those readers who choose airlines based on the quality of their in-flight magazines, Jaunted is publishing a series that takes a look at the flagship magazines from airlines big and small. In the fourth installment, Victor Ozols notices a sharp difference in style between United's Hemispheres and Delta's Sky.

Airlines have cut out just about every perk imaginable, but for now, you'll still find an in-flight magazine in the seat pocket in front of you, tucked between the barf bag and SkyMall catalog. As a service to those readers who choose airlines based on the quality of their in-flight magazines, Jaunted is publishing a series that takes a look at the flagship magazines from airlines big and small. In the fourth installment, Victor Ozols notices a sharp difference in style between United's Hemispheres and Delta's Sky. http://www.jaunted.com/story/2009/5/2/122158/0271/travel/In-Flight+Magazine+Extravaganza%2C+Part+IV%3A+Hemispheres+Sticks+to+the+Classics%2C+Sky+Gets+Busy Benet Wilson bwilson034 4 3 0 1