Join Business Exchange
to access the most
relevant content for you,
filtered by like-minded
business professionals.
Learn more
accountVOICE OF THE CUSTOMER
Voice of the customer (VOC) is a term used to describe the process of capturing a customer's qualitative experiences and feedback, organizing the content into categories for analysis, and then analyzing and acting on feedback based on relative importance and sentiment. The term has recently gotten additional attention as leading companies have begun using text mining and text analytics to automate the capture and analysis of "voice of the customer" content from the Web, CRM, and survey sources.
Voice of the Customer is part of Business Exchange, suggested by
Sid Banerjee.
This topic contains
337 news
and
127 blog
items.
Read updated news, blogs, and resources about Voice of the Customer. Find user-submitted articles and reactions on Voice of the Customer from
like-minded professionals.
Most Active
post a job
Job listings related to this topic.
Voice of the Customer: JOBS
C3|customercontactchannels – Salt Lake City, UT
across our centers, regardless of geography, is at the core of our operating philosophy. Position Purpose: The ... years of experience in customer service required ideally in the wireless communications industry 2. 1+ years of...
C3|CustomerContactChannels.
Posted 5 hours ago.
Citizens Financial Group – Dedham, MA
on customer experience, metrics and voice of the customer and colleague research with the result being driven ... engagement. Strong knowledge and understanding of voice of the customer and the colleague Ability to lead...
Citizens Financial Group, Inc.
Posted 10 days ago.
Insight – St Louis, MO
Insight is a leading IT solution provider of IT products and services. Insight offers over 200,000 brand-name IT ... assists customers with implementation and integration of the latest IT solutions organization-wide. Small and...
Monster.
Posted 3 hours ago.
Cisco Partner - Bluewater Communications Group – New York, NY
UC team with a Voice CCIE. This person will join a team of highly qualified professionals in their pre-sales and ... multi-task between projects. A high level of understanding of Cisco UC is needed. Design and implementation of complex...
FINS.com.
Posted 189 days ago.
Cox Communications – Atlanta, GA
contributor with responsibility for an advanced area of work in the professional field; 5. Mentor and train ... focusing on Cisco voice and video technology 3. 2+years of design and assessment experience with Cisco voice and...
TheLadders.com.
Posted 2 days ago.
Northrop Grumman – Fairfax, VA
and providing ongoing operations support for secure voice communications services. The working hours are 3:00 ... additional years of experience may be considered in lieu of a Bachelors Degree. Experience with Voice over IP (VoIP)...
Northrop Grumman.
Posted 22 days ago.
General Dynamics – Fairfax, VA
and for supervising the integration and deployment of Army conventional voice and Voice over Internet Protocol ... The Principal Voice/VoIP Network Engineer will act as the primary technical point of contact for the GDIT National and H...
washingtonpost.com.
Posted 1 day ago.
Bgi – Minneapolis, MN
for a Voice Solutions Engineer VSE, located anywhere in the US. As a Voice Solutions Engineer, you will work with ... customers deploying Cisco UCCE CVP UCCX solutions. You will be the technical lead throughout the lifecycle of cont...
LucidJobs.
Posted 1 day ago.
OhioHealth – Columbus, OH
As a part of our team, youll sharpen the skills and expand the knowledge you need to be at the top of your profession. ... training course on the various systems Kind and Length of Experience Over 7 years of advanced voice telephony...
OhioHealth.
Posted 25 days ago.
Kdstaffingservices.com – Eugene, OR
Smiling voices needed to field inbound calls for a major magical resort. Happy customers making reservations need your assistance. Use your own home telephone landline and high speed internet. Call center experience preferred but not...
PostJobFree.
Posted 9 days ago.
It-scient – Savannah, GA
procedures to improve efficiency and effectiveness of Cisco Voice network operations. * Have the knowledge on ... * Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network d...
Corp-Corp.com.
Posted 7 days ago.
Amazon – Seattle, WA
of systems and technologies to deliver best of breed voice service to Amazonians and customers worldwide. Other ... and customer service skills - Expertise in many of the following technologies and protocols: BGP, OSPF, SIP,...
JIBE.
Posted 7 days ago.
AT&T – Oakton, VA
support voice application O&M and design requirements for a customer's "mission oriented" network IT requirements. The ... voice solutions/systems to include QoS implementation and voice security best-practices. Experience/understanding of...
AT&T.
Posted 5 days ago.
Tech Providers – Atlanta, GA
knowledge of particular field of specialization to the completion of complex assignments. Advanced knowledge of ... plans/budgets Influence/People Leadership - May oversee the completion of projects or assignments, including...
ZipRecruiter.
Posted 1 day ago.
Amazon.com – Seattle, WA
as the voice of the customer, are closely involved with the businesses in leading cross-functional improvements and ... of physical books in the U.S. As the Director, NA Kindle Customer Service you will marry Amazon??s top priority of...
Amazon.com.
Posted 16 days ago.
Cisco Partner - Total Communications – East Hartford, CT
The Network/Voice Support Engineers provides 1st and 2nd level support to customers ... Additional on-site support is occasionally required to our customer base located in CT, MA, RI, and eastern NY. We are...
FINS.com.
Posted 130 days ago.
MMC Strategic Staffing – Oklahoma City, OK
with the needs and mission of the organization. Although the primary focus of this position is to implement and ... be required to provide mentoring, training, and support for the sales staff. ESSENTIAL FUNCTIONS: 1. Work with customer...
ZipRecruiter.
Posted 13 days ago.
PETCO – San Diego, CA
Customer Champion on the insights and research components of the Petco Promoter Program. Essential Job Functions The ... planning, strategy, execution, and follow-up on over 100K+ voice of the customer and the Petco Promoter Program...
PETCO.
Posted 1 day ago.
Ryder – Dallas, TX
area of responsibility within an account or location. The incumbent ensures that productivity and operational ... improvement to the customer. Performance management of direct reports.Developing direct reports.Employee...
Ryder.
Posted 6 days ago.
Multicare – Puyallup, WA
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges ... Health System customer research to maximize utilization of data and minimize redundancy and over-sampling of...
MultiCare.
Posted 7 days ago.
GE – Erie, PA
professional training and competitive compensation.The Voice of Customer (VOC) Black Belt will serve as the ... other Customer facing teams to develop a holistic picture of customer satisfaction and help shape a comprehensive...
General Electric Company.
Posted 7 days ago.
Dell – Austin, TX
Quality Voice of the Customer Engineer Software Austin, TX Join Dell and youll work in a dynamic environment with other ... The Quality Voice of the Customer (VOC) engineer role is to ensure the development and delivery of high quality software...
Dell.
Posted 7 days ago.
Farmers Insurance Group – Wilmington, DE
Manages the development and execution of company-wide Customer Experience (CE) initiatives. Scope includes establishing ... and manage vendor relationships and projects related to customer research. *Collect and analyze data on customer...
Farmers Insurance.
Posted 11 days ago.
Nathan Taylor Insurance Agency – Wilmington, DE
Manages the development and execution of company-wide Customer Experience (CE) initiatives. Scope includes establishing ... and manage vendor relationships and projects related to customer research. *Collect and analyze data on customer...
Nathan Taylor Insurance Agency.
Posted 34 days ago.
Alticor – Ada, MI
Group Leader, Global Quality Programs (Voice of the Customer) Quality Assurance Ada, MI Reporting to the Manager Quality ... focused on leading global initiatives around voice of the customer (V.O.C.) initiatives with our global brands. The...
Alticor Inc..
Posted 34 days ago.
Most Active Articles in this Topic
NPS: Do or do not… there is no try
Not all companies use a formal customer feedback mechanism like the Net Promoter Score* (NPS).
pivotpointsolutions.net. Added on May 29, 2012
Broadcasting the Voice of the Customer
The voice of the customer tells us what about our product or service that customers find valuable,...
bradenkelley.com. Added on May 22, 2012
Assess Your Four Customer Experience Competencies « Customer Experience Matters
experiencematters.wordpress.com. Added on May 16, 2012
Net Promoter Score and Market Share For 60 Tech Vendors « Customer Experience Matters
experiencematters.wordpress.com. Added on May 14, 2012