Join Business Exchange
to access the most
relevant content for you,
filtered by like-minded
business professionals.
Learn more
accountVOICE OF THE CUSTOMER
Voice of the customer (VOC) is a term used to describe the process of capturing a customer's qualitative experiences and feedback, organizing the content into categories for analysis, and then analyzing and acting on feedback based on relative importance and sentiment. The term has recently gotten additional attention as leading companies have begun using text mining and text analytics to automate the capture and analysis of "voice of the customer" content from the Web, CRM, and survey sources.
Voice of the Customer is part of Business Exchange, suggested by
Sid Banerjee.
This topic contains
393 news
and
130 blog
items.
Read updated news, blogs, and resources about Voice of the Customer. Find user-submitted articles and reactions on Voice of the Customer from
like-minded professionals.
Most Active
post a job
Job listings related to this topic.
Voice of the Customer: JOBS
Sentinel Technologies – Downers Grove, IL
level agreements and effectively communicate with the customer on incident status Develop and document work ... as assigned. Required: Engineer must specialize in Voice 5 years experience in configurations and support of...>
FINS.com.
Posted 6 days ago.
Team Technology – Washington, Dc
assisting customers with technical inquiries regarding the capabilities of the contact-center solutions he she will ... customer priorities at any given time and understand the importance of detailed and accurate documentation...>
WisdomJobs.us.
Posted 6 days ago.
MJ – Pittsburgh, PA
improvements in voice operations and capabilities for voice services, call center infrastructure, and unified ... * Extensive experience in the design, configuration and support of LAN/WAN networking environments...>
PostJobFree.
Posted 7 days ago.
Public Performance Management – Washington, DC
The Voice System Administrator will be expected to work independently and as part of team in support of small to large i ... He/She will be comfortable managing multiple customer priorities at any given time and understand the importance of deta...>
FINS.com.
Posted 7 days ago.
A Telecommunications Company – Portland, OR
Integra is seeking a Product Manager of Voice Solutions. The position will report to the Manager, Communications ... on the product vision. Drive the product roadmap, including the on- time delivery of a prioritized list of market...>
IvyExec.
Posted 6 days ago.
Capitalone – Texas
options product spec speed of operation type of protocol of the telecommunications system s - Identifies ... environments and the related components - Knowledge of the capacity and performance capabilities of the various...>
WisdomJobs.us.
Posted 6 days ago.
Volt Workforce Solutions – Colorado
Technical Resources are looking for a customer assurance Voice VoIP professional This candidate ... phone web portal or email communications to troubleshoot voice switch network and network infrastructure issues The...>
WisdomJobs.us.
Posted 8 days ago.
TECHNICAL PROGRAM/PROJECT MANAGER with Exp in Cisco Routing, Voice and Layer Networking Protocols as
Ventures Unlimited – Middletown, NJ
Engineering. The Technical Program Manager has to assess the requests, identify the appropriate customer resources ... team , translating it into required work, assembling the correct customer team and creating a work plan,...>
Corp-Corp.com.
Posted 8 days ago.
TGC Global – New York
business results through the application of state-of-the-art technology solutions TGC Global provides specialized ... service approach has become the hallmark and foundation of TGCs culture Accordingly TGCs customer loyalty and...>
WisdomJobs.us.
Posted 11 days ago.
West IP Communication – Louisville, KY
outstanding issues; resolve problems within the scope of responsibility, escalating to appropriate departmental ... a service of the Department of Homeland Security and the Social Security Administration. For additional...>
GreaterLouisvilleWorks.com.
Posted 12 days ago.
Oplinx – North Carolina
the day to day installation maintenance and performance of the company s voice communications infrastructure supporting ... teleconferencing Performs all duties inherent in the position of MSC Associate as defined by the MSC Code of...>
WisdomJobs.us.
Posted 12 days ago.
Fulcrum IT Services – Tampa, FL
voice architecture. 7. Responsible for the implementation of IP telephony, unified messaging, and voice technologies. ... output to properly engineer the capacity and resiliency of the UC (Unified Communications) portion of the VoIP...>
AMightyRiver.com.
Posted 9 days ago.
Sears Holdings – Royal Oak, MI
the Sears Holdings enterprise. * Work as a team member of the voice and data operations support team of engineers ... media status/integrity.* Day-to-day support of enterprise voice systems.* Support experience/technical knowledge of...>
TweetMyJobs.
Posted 25 days ago.
TW Telecom – Greenwood Village, CO
background. Some of the things you will do as a Technician Customer Assurance (Voice/VoIP) include: You will work with ... of job responsibilities, termination, or any other aspect of the employment relationship is to be made without regard...>
tw telecom.
Posted 36 days ago.
Randstad Technologies – Minnesota
maintenance and monitoring of local and remote Cisco voice systems Provide leadership in voice and data network ... Network Service Delivery to the customer Ensure uniformity of network service delivery and attainment of all business...>
WisdomJobs.us.
Posted 26 days ago.
Allstate – Northbrook, IL
needs. This includes enabling the monitors and controls of the performance and status of enterprise Voice ... The engineer will be responsible for the entire suite of Network Services technologies, however knowledge of the...>
hireahero.
Posted 27 days ago.
Visium Cleveland – Cleveland, OH
to any and everyone! Please see the details at the bottom of this document for more details. Candidate Requirements: ... Requirements & Required Skills: *Strong knowledge of Voice over IP network technologies *Experience configuring...>
Visium Cleveland.
Posted 4 days ago.
Platinum Placement Services – Grand Rapids, MI
operation of customer Cisco IPT projects and participate in the specification of customer requirements and ... plans for technically advanced Voice solutions. The qualified candidate will manage implementation of...>
Platinum Placement Services.
Posted 6 days ago.
Marchex – Seattle, WA
the online world with the real world. We connect millions of consumers with businesses over the phone, deliver the ... issues with the distribution partner and ensure the success of new strategic initiatives. Drive prioritization of...>
Marchex.
Posted 20 days ago.
Vanderhouwen & Associates – Portland, OR
infrastructure spanning multiple locations in the US. Support the day-to-day operations of the Call ... unified voice messaging Execute project work related to the Voice/Telephony support area during service interruptions...>
VanderHouwen & Associates, Inc..
Posted 26 days ago.
Texas State Job Bank – San Antonio, TX
continuous monitoring, management and administration of customers telecommunication systems on an enterprise ... and business management recommendations implementing the approved recommendations. Requires 3+ years experience...>
Texas State Job Bank.
Posted 28 days ago.
Ampcus – Wayne, NJ
Submitting necessary data sets for implementation of local voice retention offers to centralized teams. Incumbents have ... full, working knowledge of assigned company systems, local voice products and services understanding. Require good...>
Ampcus Inc.
Posted 159 days ago.
Novatech – Riverview, FL
minded, and motivated Voice Specialist to join one of the regions fastest growing companies in the ... customer due dates. *Monitors and summarizes progress of voice orders. *Coordinates resources as necessary to...>
NovaTech.
Posted 48 days ago.
World Wide Technology – Tampa, FL
customers manage the planning, procurement and deployment of IT solutions. WWTs proven processes span the technology ... segments; Fortune 500 companies, Service Providers and the Federal Government. The company is also one of the...>
World Wide Technology.
Posted 99 days ago.
Insignia Technology Services – Newport News, VA
The IVR SME will be responsible for the technical aspects of an Enterprise-level deployment of Interactive Voice ... Response (IVR) systems and tools for the Veterans Affairs. The VA seeks to improve the IVR capabilities of its many...>
Insignia Technology Services.
Posted 29 days ago.
Most Active Articles in this Topic
What is a Buyer Insight?
Buyer Insight is part of Buyer Persona Development. It must be profound and generate business...
tonyzambito.com. Added on June 10, 2013
OdinText Text Analytics Software by Anderson Analytics
Text Analytics, TextAnalytics
odintext.com. Added on June 4, 2013
Reputation Management - Foresight is the Best Medicine
Reputation management is a hot topic for companies, especially with social media and the growing...
compukol.com. Added on June 4, 2013
3 Ways to Lead Your Market with Buyer Foresight
Achieve market leadership with Buyer Foresight, making demand generation, content marketing, and...
tonyzambito.com. Added on May 31, 2013