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accountVOICE OF THE CUSTOMER
Voice of the customer (VOC) is a term used to describe the process of capturing a customer's qualitative experiences and feedback, organizing the content into categories for analysis, and then analyzing and acting on feedback based on relative importance and sentiment. The term has recently gotten additional attention as leading companies have begun using text mining and text analytics to automate the capture and analysis of "voice of the customer" content from the Web, CRM, and survey sources.
Voice of the Customer is part of Business Exchange, suggested by
Sid Banerjee.
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Voice of the Customer: JOBS
Virginia Beach, VA
Job Description: The Senior Voice Integrator is responsible for design and troubleshooting of our clients' voice infrast ... have in-depth knowledge of configuration and installation of various enterprise class voice over IP devices, possess...>
eBay Classifieds.
Posted 7 days ago.
Microsoft – Malvern, PA
build strong customer relationships and secure the adoption of Microsoft technology. As a Voice/Telephony subject matter ... In addition the ideal candidate must have a deep understanding of many/most of these focus areas: Voice and Data Platfor...>
MarketingJobs.com, Inc.
Posted 7 days ago.
Arma Global – Washington, DC
support of domestic and international programs. With the mounting global complexity of the war on terror, ... core lines of business.
Position
Communications/Voice Engineer Associate
Location
Washington, DC...>
TechExpo.
Posted 9 days ago.
Lenovo – Raleigh, NC
on the very best in PCs to create devices that deliver on the promise of the cloud - smartphones, tablets, storage and ... and products related to voice input ⢠Thorough understanding of voice recognition technology, both from hardware...>
America's Job Exchange.
Posted 10 days ago.
Modis – Texas
MPLS WAN MAN LAN WLAN Design plan and execution of voice services IP Telephony SIP H323 ACD Contact Center ... objectives set by the AIGGS global utility model and lines of business throughout the company Develops dial plans long...>
WisdomJobs.us.
Posted 11 days ago.
Wyle – Patuxent River, MD
AERO-MD-PA-13:039: Voice/Data Communications Engineer Category Information Technology Group Aerospace Group Location MD- ... performing audio visual systems operations. Directing the operation and development of products on analog,...>
Job Diagnosis.
Posted 12 days ago.
Insight Global USA – Research Triangle Park, NC
in networking technologies and familiar with Cisco voice products. Will be the 2nd level of support for client ... Candidate must be organized and a provide a high level of customer service. A dedicated team that works together to...>
Jobs Instant.
Posted 16 days ago.
Riteaid – Camp Hill, PA
in the corporate offices. Analyze and troubleshoot the repair of telecommunication equipment. Administer ... Aid is the largest drugstore chain on the East Coast and the third-largest in the United States, employing roughly...>
Beyond.
Posted 16 days ago.
Kforce Technology – Greenwood Village, CO
clients on time and on budget * Gain in-depth understanding of client's business processes, gather data requirements, ... Ask questions and seek to develop a deeper understanding of the client's business and how IT can be used to assist the...>
Kforce Technology.
Posted 18 days ago.
Platinum Placement Services – Grand Rapids, MI
operation of customer Cisco IPT projects and participate in the specification of customer requirements and ... plans for technically advanced Voice solutions. The qualified candidate will manage implementation of...>
Platinum Placement Services.
Posted 2 days ago.
HP – Palo Alto, CA
Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or ... Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of tech...>
Hewlett-Packard Company.
Posted 3 days ago.
Verizon – Atlanta, GA
applications.
Key Areas of Responsibility:
Troubleshoot the HUGHES Telematics telephony platform and maintain the ... with customers and IT staff. Fully understands how the business relates to the technical aspects of the position.>
Verizon.
Posted 5 days ago.
T. Rowe Price – Maryland
of the infrastructure and applications; helps determine the steps required in the upgrade; tests the upgrade. ... customer information between the VRU applications and the customer databases. These middle tier servers for the Voice...>
T. Rowe Price.
Posted 9 days ago.
Neteffects – Chesterfield, MO
and forecasting issues Expertise in Voice and Data Strong of organizational skills and keen attention to detail ... to standard project methodology Achieve high levels of customer satisfaction Ensure all technical,...>
NetEffects, Inc..
Posted 74 days ago.
Parallel HR Solutions – New York, NY
of Service on LAN & WAN. Maintain and update documentation of the Cisco UC environment Resolve operational issues ... routing functions of a Cisco IOS router. Participate in the Voice Services on call support rotation. Basic...>
Parallel HR Solutions.
Posted 101 days ago.
Ampcus – New Jersey
the end-to-end project is successfully delivered and meets the need of the business organizations. Candidates are ... the following activities: Engage and capture the needs of a diverse group of Stakeholders that represent both the...>
Ampcus Inc.
Posted 163 days ago.
L-3 Communications – Washington, DC
reduce the severity or frequency of problems. May plan for the transition of development and/or production environments ... the world. STRATIS is proud of its consistent application of industry best practices and its ongoing dedication to the...>
L-3 Communications.
Posted 171 days ago.
Bluewater Communications Group – New York, NY
the last 3 years is required Most recent versions of Cisco Voice is required Voice Engineer Architect Job ... certification such as CCNP Voice CCVP or preferably CCIE Voice Skills Have clear understanding of Cisco Voice network...>
Dice.
Posted 23 days ago.
Bluewater Communications Group – Hauppauge, NY
Requirements: - Lab CCIE (Voice or R/S) or CCVP - Solid Cisco Voice Skills (Call Manager, Unity, QOS, Meeting Place,, IP ... could also interact on the Pre-Sales side depending on the individual) - Participate in large scale Deployments of...>
Jobdiva.
Posted 70 days ago.
Vantiv – Cincinnati, OH
2 years of prior management/leadership experience ... highly motivated, self-directed, team oriented, customer focused, and has the ability to reengineer business...>
cincinnati.localhelpwanted.net/.
Posted 1 day ago.
Jacobs – Aberdeen, MD
Monday-Friday 7:00 a.m. Â 5:00 p.m. Regular attendance of scheduled hours is extremely important, but not critical, ... to work site is required. Travel to and from customerÂs locations may be required to support projects.>
baltimore.localhelpwanted.net/.
Posted 1 day ago.
Time Warner Cable – Columbus, OH
Summary
:
The purpose of this position is to assist in the Management of the Time Warner Cable Home Phone Customer ... as the Home Phone provisioning SME.
Responsible for the successful completion of the customer's Home Phone order...>
CareerBoard.com.
Posted 1 day ago.
Dimension Data – Boston, MA
architects around the world that collaborate to drive the sales of our services and solutions.
The Foundational ... pre-sales technical support and expertise in analyzing customer requirements, in conjunction with the customer's...>
LinkedIn Corporation.
Posted 4 days ago.
SAIC – Washington, DC
a total of 18 people. The Manager will have total ownership of and responsibility for the entire network 24-7/365, and ... serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland...>
ComputerJobs.
Posted 5 days ago.
Washington, DC
build strong customer relationships and secure the adoption of Microsoft technology. As a Voice/Telephony subject matter ... In addition the ideal candidate must have a deep understanding of many/most of these focus areas: Voice and Data Platfor...>
American Physical Therapy Association.
Posted 8 days ago.
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