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accountVOICE OF THE CUSTOMER
Voice of the customer (VOC) is a term used to describe the process of capturing a customer's qualitative experiences and feedback, organizing the content into categories for analysis, and then analyzing and acting on feedback based on relative importance and sentiment. The term has recently gotten additional attention as leading companies have begun using text mining and text analytics to automate the capture and analysis of "voice of the customer" content from the Web, CRM, and survey sources.
Voice of the Customer is part of Business Exchange, suggested by
Sid Banerjee.
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Voice of the Customer: JOBS
Applied Resource Group – Fort Lauderdale, FL
tasks, it is critical that the Cisco IP Voice Engineer have the skills to successfully communicate with customer and ... abilities Management of customer needs associated with the support, maintenance, and management of the customer's...>
Applied Resource Group.
Posted 144 days ago.
L-3 Wescam – Washington, DC
reduce the severity or frequency of problems. May plan for the transition of development and/or production environments ... the world. STRATIS is proud of its consistent application of industry best practices and its ongoing dedication to the...>
L-3 WESCAM.
Posted 62 days ago.
L-3 Communications – Washington, DC
reduce the severity or frequency of problems. May plan for the transition of development and/or production environments ... the world. STRATIS is proud of its consistent application of industry best practices and its ongoing dedication to the...>
L-3 Communications.
Posted 178 days ago.
West – Longmont, CO
of voice applications and technical support for a variety of company products and services (e.g., voice platforms, ... a service of the Department of Homeland Security and the Social Security Administration. For additional...>
Beyond.
Posted 1 day ago.
Wells Fargo – Billings, MT
of hardware applications. A good working knowledge of the current infrastructure is also a plus. The Systems ... and voice mail systems. Will provide excellent customer service skills, strong skills in Nortel voice...>
Beyond.
Posted 6 days ago.
Jacobs – Aberdeen, MD
Monday-Friday 7:00 a.m. Â 5:00 p.m. Regular attendance of scheduled hours is extremely important, but not critical, ... to work site is required. Travel to and from customerÂs locations may be required to support projects.>
baltimore.localhelpwanted.net/.
Posted 1 day ago.
Cynet Systems – Long Beach, CA
solutions and interfaces. This includes convergence of voice and data technologies and integration with legacy ... Ensure all the Telephony related customer reporting is fully operational and provide support in case of problems...>
BullhornReach.com.
Posted 1 day ago.
Wipro – Piscataway, NJ
I'm Hiring! Voice Architect - CCIE Voice/CCVP with 8-15 years of experience - Piscataway,NJ Exciting Full time employmen ... to the customer * Closely work with Program Managers and customer technical authority and ensure smooth delivery of...>
BullhornReach.com.
Posted 1 day ago.
Eliassen Group – Somerset, NJ
goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude ... reports to a manager or head of a unit/department. The project manager will be part of the Channel and...>
Dice.
Posted 3 days ago.
Infovision Consultants – San Diego, CA
existing and new voice networks while providing support. The engineer will work on-site And off-site on customer ... initiatives Manage on-going customer projects Additionally, the ideal candidate will possess: The ideal candidate will...>
Sologig.
Posted 4 days ago.
Time Warner Cable – Coppell, TX
including Phone Lines, PRI, SIP Trunks and Cable TV. The Product manager is the owner of the full product life ... requirements. The Voice and Video Product Manager is the product champion for all key stakeholders. The Product...>
ComputerJobs.
Posted 5 days ago.
Verizon Business – Boston, MA
assessments * Excellent verbal communication skills and the ability to interact with a diverse group of clients ... * Ability to learn and demonstrate knowledge of the client business/industry as well as knowledge of the companyÂs Profe...>
AMightyRiver.com.
Posted 10 days ago.
Verizon Business – Cary, NC
Systems reporting and daily health checks Completion of customer requests to include scripting, ... service configurations. Adherence to and understanding of customer required change process and procedures Required...>
WomensCareerChannel.com.
Posted 11 days ago.
Nexus IS – San Francisco, CA
down to individual telephone level
 Interfacing with customerÂs existing environment for successful integration of ... role must demonstrate the following:
 The ability to appear for work on time
 The ability to accept constructive...>
LinkedIn Corporation.
Posted 13 days ago.
Vita-mix – Olmsted Falls, OH
POSITION SUMMARY The Sr. Voice/Unified Communications Engineer is responsible for the implementation and support of the ... is ultimately accountable for the effectiveness, quality of service, performance, and stability of the network...>
FINS.com.
Posted 13 days ago.
Virginia Beach, VA
Job Description: The Senior Voice Integrator is responsible for design and troubleshooting of our clients' voice infrast ... have in-depth knowledge of configuration and installation of various enterprise class voice over IP devices, possess...>
eBay Classifieds.
Posted 14 days ago.
Open Systems Technologies – Bloomfield, CT
responsible for the continuous operation and performance of the enterprise voice and video infrastructure. The person ... Network Service Delivery to the customer. Ensure uniformity of network service delivery and attainment of all business...>
Eresumex.com.
Posted 15 days ago.
TW Telecom – Greenwood Village, CO
should represent appropriate progression of knowledge from the entry level Tier I positions. Management of ... of hardware, or technical support incorporate some of the responsibilities of this position. Required Skills...>
tw telecom.
Posted 26 days ago.
Platinum Placement Services – Richmond, VA
how each piece impacts the other parts of the solution, the existing environment, and any future roadmaps. As the ... to the project team members. Acts as the primary customer contact between the project team and the customer.>
Platinum Placement Services.
Posted 27 days ago.
Presidio – Hauppauge, NY
the customer's expectations. No travel is required to customer sites. This position will report to the NOC ... and experience across a range (not necessarily all) of the following skills: Managing and monitoring and support of...>
Presidio, Inc..
Posted 38 days ago.
Enosys Group – Scranton, PA
Voice/Data Infrastructure Engineer Performs a lead technical role for the engineering, development, and maintenance of t ... the integrity, security, and ongoing performance of the network. Development of infrastructure long range...>
The Enosys Group.
Posted 40 days ago.
Nevada Health Centers – San Diego, CA
quickly, supporting a wide range of discussions. It exposes the candidate to the key players in the wireless industry ... and places him or her right in the heart of the dynamism of 3G wireless deployment. Qualcomm is seeking the best...>
Bright.com.
Posted 2 hours ago.
Axius Technologies – St Louis, MO
to the customer * Closely work with Program Managers and customer technical authority and ensure smooth delivery of ... knowledge must. * Configuration and Troubleshooting of Complex Voice Networks * Has vast experience in dealing...>
BullhornReach.com.
Posted 1 day ago.
Bridgeview IT – Greenwood Village, CO
(Voice) for a 4-month contract to hire role with one of our top clients. This role is located in the DTC. Our ... (Voice) partners with engineering departments to achieve the goal of the successful, non customer impacting...>
Dice.
Posted 3 days ago.
Itech Solutions – Philadelphia, PA
the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running ... responsible for the continuous operation and performance of the enterprise voice and video infrastructure. The person...>
Jobdiva.
Posted 4 days ago.
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