Join Business Exchange
to access the most
relevant content for you,
filtered by like-minded
business professionals.
Learn more
accountVOICE OF THE CUSTOMER
Voice of the customer (VOC) is a term used to describe the process of capturing a customer's qualitative experiences and feedback, organizing the content into categories for analysis, and then analyzing and acting on feedback based on relative importance and sentiment. The term has recently gotten additional attention as leading companies have begun using text mining and text analytics to automate the capture and analysis of "voice of the customer" content from the Web, CRM, and survey sources.
Voice of the Customer is part of Business Exchange, suggested by
Sid Banerjee.
This topic contains
390 news
and
128 blog
items.
Read updated news, blogs, and resources about Voice of the Customer. Find user-submitted articles and reactions on Voice of the Customer from
like-minded professionals.
Most Active
post a job
Job listings related to this topic.
Voice of the Customer: JOBS
Centrics Group – Dallas, TX
Dallas TX 75240 Cisco Voice Engineer Job Summary The Cisco Voice Engineerrsquos role is to design and implement voice ... Cisco IOS voice gateways CUBE secure voice concepts secure voice processes and procedures voice readiness assessment...>
Dice.
Posted 6 days ago.
ManTech – Lexington Park, MD
community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, ... ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and...>
ManTech.
Posted 30 days ago.
Corning – Painted Post, NY
Hours of work: * 8 x 5 * On-call rotationschedule Job Title: Network/Data/Voice/video Sr ... work * Experience working with the IT technology area which the role is servicing * Extensive knowledge of switches,...>
Beyond.
Posted 16 hours ago.
Sears Holdings – Royal Oak, MI
knowledge of emerging technologies for application to the enterprise. Collaborates with architects across the ... on the responsibility for the broader architecture of the customer environment from a network perspective. Light...>
Bright.com.
Posted 11 days ago.
Insight Global – Durham, NC
in networking technologies and familiar with Cisco voice products. Will be the 2nd level of support for client ... Candidate must be organized and a provide a high level of customer service. A dedicated team that works together to...>
JobHat.
Posted 14 days ago.
Fort Worth, TX
a difference?? Looking for the next talented and innovative Voice Architect for a unique and successful fortune 100 ... that are consistent with the goal and objectives set by the AIGGS global utility model and lines of business...>
Monster.
Posted 22 days ago.
Motorola Solutions – Brooklyn, NY
of propagation analysis. 3) Ability to work closely with the account sales team to understand the needs of the ... a team of engineers to propose the best solution based on the needs of the client. 5) Detailed understanding of:...>
Motorola Solutions.
Posted 68 days ago.
Experis – Pasadena, CA
Voice Application Discovery Team: This team goes to the KP locations and surveys the voice applications being ... testing on the configuration etc. between the completion of the LLD and the actual cutover to ensure efficacy of the...>
Dice.
Posted 8 days ago.
Windstream – Tennessee, AR
to the long term goals of the organization. >Uses breadth of knowledge of numerous technology platforms to ... understanding of the subtleties, intricacies and challenges of end to end networking and the ability to work at the...>
JobHat.
Posted 5 days ago.
Softchoice – San Francisco, CA
Requirements: College diploma or university degree in the field of business administration, computer science, or ... overseeing the design, development, and implementation of software and hardware solutions, systems and products.>
JobHat.
Posted 14 days ago.
Nexus Is, Inc. - – Woodland Hills, CA
Managers Field Technicians and external personnel to ensure the deployment of projects are completed in ... related IP Contact center Experience o Extensive knowledge of network design implementation infrastructure o Voice over...>
Dice.
Posted 9 days ago.
Modis – Maitland, FL
routing aids in visualizing customer network layouts. The network is a multi-vendor core environment consisting of ... of line support for issues identified to be caused by the customer's LAN vs the network. Special Requirements/...>
JobHat.
Posted 11 days ago.
Motorola Solutions – Brooklyn, NY
of propagation analysis. 3) Ability to work closely with the account sales team to understand the needs of the ... a team of engineers to propose the best solution based on the needs of the client. 5) Detailed understanding of:...>
Motorola Solutions.
Posted 43 days ago.
Xerox Services – North Hollywood, CA
broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for ... level-2 and level-3 technical problem management. Much of the work of the IP Telephony Engineer will be...>
Xerox Services.
Posted 43 days ago.
Harkendata – Philadelphia, PA
responsible for the continuous operation and performance of the enterprise voice and video infrastructure The person ... Service Delivery to the customerbull Ensure uniformity of network service delivery and attainment of all business...>
Dice.
Posted 10 days ago.
TGC Global – Matawan, NJ
Strong Voice The IPT Avaya Senior Engineer is expected to: Heavy on Implementation/ Maintenance of current platform in a ... Description The Network Engineers role is to ensure the stable operation of the in-house computer network,...>
Bright.com.
Posted 6 days ago.
Cleveland Clinic Foundation – Cleveland, OH
ITD VOICE COMM SPEC I Reference Title HR Use Only:ITD Voice Comm Specialist- Parker Hospital:Cleveland Clinic Main ... using prescribed protocols and procedures. Provides quality customer service. Job Responsibilities: Receives and screens...>
Bright.com.
Posted 11 days ago.
GE – Michigan
the growing convergence of technologies our customers use the Global UC Operations team are looking for a Voice ... customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships and...>
GE.
Posted 27 days ago.
TGC Global – Denver, CO
that will improve the performance and reliability of the voice solution Expertise with Voice Protocols and Media ... customer understand the requirements and communicate with the IT teams Must be able to participate and represent the...>
Dice.
Posted 9 days ago.
Bluewater Communications Group – Stamford, CT
Bluewater Presidio currently has an opening for a Voice Engineer to work at Major Clinet based out of Stamford CT This ... mdevitopresidiocom Client is looking for a contractor for the implementation of a new voice system This person must...>
Dice.
Posted 10 days ago.
Professional Business Services Intl – Denver, CO
looking for Sr Cisco Voice Engineer Listed below are the required skills as part of the position This is a great ... upgrades that will improve the performance and reliability of the voice solution Expertise with Voice Protocols and...>
Dice.
Posted 13 days ago.
Vantiv – Cincinnati, OH
3476 Position Description: GENERAL FUNCTION: As a part of the network engineering job family, employees provide design ... and implementation of various connections to include voice. Support is provided to all lines of business and for...>
JobHat.
Posted 14 days ago.
L-3 Communications – Washington, DC
Operations (FSO) for questions concerning Office of the Secretary of Defense (OSD) information systems during ... Office of the Administrative Assistant to the Secretary of the Air Force (SAF/AAO); the Washington Headquarters...>
L-3 Communications.
Posted 173 days ago.
Samsung Mobile – Bridgewater, NJ
required, previous sales experience preferred - Requires the ability to lead, motivate and guide the activities of ... property of Samsung, and no fee will be paid in the event the candidate is hired by Samsung as a result of the...>
Samsung Mobile.
Posted 21 days ago.
Hire IT People – Washington, DC
This position includes the capability to design and the construction of wireless infrastructure in various ... - Responsibilities will also include the development of new wireless system. This would include the development of...>
Beyond.
Posted 4 days ago.
Most Active Articles in this Topic
Making the Most Out of a Social Media Crisis
If you are experiencing a social media crisis with your business, it can either devastate you or...
compukol.com. Added on December 6, 2012
Report: The Economics of Net Promoter
Connecting Brands, Leaders, Employees, and Customers (by Bruce Temkin)
experiencematters.wordpress.com. Added on May 21, 2013
Looking Back at Temkin Group’s 2012 Research « Customer Experience Matters
As we prepare to welcome in 2013, I took a look back at 2012. It’s been a fun year for Temkin Group...
experiencematters.wordpress.com. Added on December 31, 2012
Interesting CX Data Tidbits From 2012 « Customer Experience Matters
As you’ve probably noticed, our research is full of rich data from companies and consumers.
experiencematters.wordpress.com. Added on December 26, 2012