Report: Lessons in CX Excellence « Customer Experience Matters

Download report for $195 We just published a Temkin Group report, Lessons in CX Excellence. This 127 page report provides a rich set of best practices and a glimpse into the customer experience efforts of 11 companies that were finalists in Temkin Group’s 2012 Customer Experience Excellence Awards. Here’s the executive summary: The following 11 organizations are finalists in…