ZAPPOS.COM

Since its founding in 1999, Zappos.com has grown to be the biggest online shoe store. Zappos uses a loyalty business model and relationship marketing. The company's rapid growth is attributable to repeat customers and numerous word-of-mouth recommendations. All corporate office employees, regardless of position, are required to undergo Zappos.com’s four-week Customer Loyalty Training course, which includes at least two weeks of talking on the phone with customers in the call center.

Zappos.com is part of Business Exchange, suggested by Mary S. Butler. This topic contains 258 news and 559 blog items. Read updated news, blogs, and resources about Zappos.com. Find user-submitted articles and reactions on Zappos.com from like-minded professionals.